Refund Electronic Miscellaneous Document Fee(Prepaid Excess Baggage/Chargeable Seat)

Booking Information

(Please input 13-digits ticket number.)

Terms and Conditions :

  1. The tickets that you hold should be issued by either China Airlines (297) or Mandarin Airlines (803) on CI.COM official website.
  2. Online refunds are available only for completely unused electronic miscellaneous document within two years of the date of issue.
  3. Electronic miscellaneous document refund application may only be applied the day after the booking is made.
  4. The refund amount will be reimbursed to original cardholder and his/her card number for subject ticket payment.
  5. Tickets to/from USA, a full refund without service charge will be given if the refund request is submitted within 48 hours after ticket purchase and the reservation was made one week or more prior to a flight's scheduled departure.
  6. Tickets commencing from Korea, if the refund is made 10 days or more prior to flight sector departure date, may be cancelled without service charge within 7 days after purchase. Please contact our Korean office for details.
  7. We will prompt refund as possible once receive your request and the duration of reimbursement will subject to card-issuing banks handling procedures, and the refund service charge will be deducted from original amount.
  8. If you want a refund on your excess baggage allowance then 30% of your service fee will be charged as an administrative fee.
  9. Seat Selection Fee is not refundable, except for "involuntary reasons" or "duplicated payment of itinerary & seat change". Involuntary reasons include:
    • Passenger cancels or changes his/her reservation due to his/her China Airlines or Mandarin Airlines flight encounters aircraft type change, delay (more than 3 hours) or flight cancellation.
    • Seat selection has to be changed because subject passenger does not meet our emergency exit seat requirements.
    • Miss connection to flights operated by China Airlines or Mandarin Airlines due to delay from a previous China Airlines or Mandarin Airlines flight.
    • Duplicated payment of itinerary and/or seat change is refundable. However, it’s not refundable if the new seat is free of charge.
  10. To apply for refund on "duplicated payment of itinerary & seat change" reason, both Electronic Miscellaneous Document must be issued by same flight ticket number. If your chargeable seat documents were issued by different flight ticket number, please contact our customer service center or local branch office counters for further handling.