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Complimentary Wi-Fi Onboard Redemption

Complimentary Wi-Fi Redemption:

Applicable Routes To/From North America / Europe / New Zealand / Australia area(Segments between AKL and MEL/BNE are not applicable)
Redemption Period Travel from 2024/3/18~ (TWN GMT+8)
Applicable flights For B777 / A350 aircraft Operated by China Airlines
(Codeshare flights are not eligible)
Applicable Ticket Redeem Ticket number begins with 297 or 803
Terms of Wi-Fi redemption
　 　
24-hour 12-hour
To/From Europe / New York / New Zealand area To/From North America /Australia area
　 　 　 　 　
Membership Tiers /
Booking Class		 Paragon Card Emerald Card Gold Card Dynasty Card Non Member
Premium Business Unlimited Data Unlimited Data Unlimited Data Unlimited Data Unlimited Data
Premium Business I or O class Unlimited Data Unlimited Data Unlimited Data nil nil
Premium Economy Unlimited Data Unlimited Data nil nil nil
Economy Unlimited Data Unlimited Data nil nil nil

  1. The number of Wi-Fi Onboard coupons a traveler can redeem will be the same as the number of actual eligible flight of the ticket.
  2. Wi-Fi Onboard coupon would need internet access to redeem page to get the WI-FI Voucher. Please redeem prior boarding the aircraft.
  3. Please note that connectivity services may not be available on some of the flights due to the reason of weather conditions, availability of the satellite and technical issues etc, it cannot be returned or exchanged for any form of cash or credit alternative.
  4. To maintain the tranquility of the cabin, internet telephony service (VOIP) or voice function such as Skype are not supported by this service.
  5. CodeShare flights and flights not operated by China Airlines are not eligible for redemption.
  6. Infant tickets are not eligible for redemption.
  7. China Airlines employee travel tickets and trade discount tickets are excluded from this offer.
  8. China Airlines reserves the right to change these terms and conditions at any time without prior notice.

Q & A

  • Q1: Which aircraft offer the Wi-Fi Onboard service?
    A: Only A321neo/A350/B777 aircraft types are currently available for in-flight Wi-Fi service. For codeshare flights operated by other airlines, please check with the operating carriers for their service.
  • Q2: Can I transfer my Wi-Fi Onboard coupon to others?
    A: There is no designated user for the Promo code, and available to be transferred to others for use on designed A350/B777 flight within the validity period.
  • Q3: Can the remaining data/time be used on my next flight?
    A:Wi-Fi session duration starts from the time of your first log in, and continues even if you log off or lose connectivity temporarily.
    The in-flight Wi-Fi service purchased/redeemed on A350/B777 aircraft can be used on A350/B777 transfer flights during the validity period, but CI075 / 076 Taipei-Rome, CI753 / CI754 Taipei-Singapore v.v. flight are not applicable, and A321neo can only be used on the current flight. Examples are described below:

    Example A: I have purchased 24 hours of in-flight Wi-Fi service on the B777 aircraft's flight from LAX to BKK, and I still have 9 hours remaining time when I arrived in Taipei for transfer, and my onward flight to Bangkok is operated by A350 aircraft. Can I continue to use my remaining hours on the connecting flight? A: Yes, as long as the connecting flight is also operated by A350/B777 aircraft type.

    Example B: I have purchased 3 hours of in-flight Wi-Fi service on the A350 aircraft's flight from NRT to MNL, and I still have 1 hour remaining time when I arrived in Taipei for transfer, and my onward flight to Manila is operated by A321neo aircraft. Can I continue to use my remaining time on the connecting flight? A: No, the remained hours can only be used on the A350/B777 aircraft types for connecting flights.

  • Q4: If I use my frequent flyer mileage upgrade to business class or redeem the business award ticket, can I redeem the complimentary Wi-Fi?
    A: Gold card, Emerald card, and Paragon card members upgrade to Business class or redeem Business award ticket can redeem the complimentary Wi-Fi.
  • Q5: I can't use the Wi-Fi Onboard coupon, can I refund it?
    A: The Wi-Fi code is a promotional gift and cannot be refunded.
  • Q6: Can I use two different mobile devices to connect to Wi-Fi at the same time?
    A: The in-flight Wi-Fi plan cannot be used on different mobile devices at the same time, but you need to log out the first device then switch to another device. If you need to connect to multiple devices at the same time, another plan must be purchased.
  • Q7: Which devices can I use the Wi-Fi Onboard service on?
    A: It can be used by any device that supports Wi-Fi, such as smartphones, laptops, tablets, etc.
  • Q8: Is the wireless internet service available for the entire duration of the flight?
    A: To comply with the cabin electronic devices handling guideline, please switch your mobile devices into airplane mode after the cabin door is closed, and disable Wi-Fi function until the aircraft altitude reaches 10,000 feet.

    Wi-Fi Onboard service data transmission is through the satellite and will not be available above the Arctic and Antarctic. The disconnection time could last up to 3.5 hours depending on the routes and the season. The speed of Wi-Fi Onboard could vary as it all depends on the availability of the satellite and the number of users which works just like a Wi-Fi system on ground.
  • Q9: Why is my connection being interrupted?
    A: The Wi-Fi connection on board is transmitted via satellite. The number of users, satellite signal strength, weather, and routing may affect the internet connection.
  • Q10:What should I do if there is a problem with the in-flight Wi-Fi?
    A:For any inquiries and comments, please email the correspond supplier as follows:

    A321neo (SITA FOR AIRCRAFT): cs@sita.aero

    A350/B777 (Panasonic): ciwihelp@panasonic.aero

    Note: For flights on the A350 to and from Rome (CI075/076) and Singapore (CI753/754), please contact Viasat at passenger.care@inmarsat.com for Wi-Fi inquiries.


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