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A350 & B777 Complimentary Wi-Fi Onboard Redemption

Complimentary Wi-Fi Redemption:

Applicable Routes To/From North America / Europe / New Zealand / Australia area(Segments between AKL and BNE are not applicable)
Redemption Period 2022/5/1~ (TWN GMT+8)
Applicable flights For B777 / A350 aircraft Operated by China Airlines
(Codeshare flights are not eligible)
Applicable Ticket Redeem Ticket number begins with 297 or 803
Terms of Wi-Fi redemption 　　 　 　　 　
24-hour12-hour 3-hour 1-hour
Passengers with booking Premium Business J or C class. 1. Passengers with booking Premium Business D class or Premium Economy W/U classes.
2. Paragon card member with booking Premium Business I or O class. 		Emerald card member with booking Premium Business I or O class. Gold card member with booking Premium Business I or O class.

  1. This event is only applicable to travelers with ticket issued and eligible booking class.
  2. Infant tickets are not eligible for redemption.
  3. The number of Wi-Fi Onboard coupons a traveler can redeem will be the same as the number of actual eligible flight of the ticket.
  4. Wi-Fi Onboard coupon would need internet access to redeem page to get the WI-FI Voucher. Please redeem prior boarding the aircraft.
  5. The Wi-Fi Onboard coupon is complimentary, it cannot be returned or exchanged for any form of cash or credit alternative.
  6. CodeShare flights and flights not operated by China Airlines are not eligible for redemption.
  7. China Airlines reserves the right to change these terms and conditions at any time without prior notice.
  8. China Airlines employee travel tickets and trade discount tickets are excluded from this offer.

Q & A

  • Q1: Which aircraft offer the Wi-Fi Onboard service?
    A: Only A321neo/A350/B777 aircraft types are currently available for in-flight Wi-Fi service. For codeshare flights operated by other airlines, please check with the operating carriers for their service.
  • Q2: Can I use an internet telephony service (VOIP) onboard?
    A: To maintain the tranquility of the cabin, voice function such as Skype cannot be used during the flight.
  • Q3: Can I transfer my Wi-Fi Onboard coupon to others?
    A: There is no designated user for the Promo code, and available to be transferred to others for use on designed A321neo/A350/B777 flight within the validity period.
  • Q4: Can the remaining data/time be used on my next flight?
    A:The in-flight Wi-Fi service purchased/redeemed on A350/B777 aircraft can be used on A350/B777 transfer flights during the validity period, but A321neo can only be used on the same flight. Examples are described below:

    Example A: I have purchased 24 hours of in-flight Wi-Fi service on the B777 aircraft's flight from LAX to BKK, and I still have 9 hours remaining time when I arrived in Taipei for transfer, and my onward flight to Bangkok is operated by A350 aircraft. Can I continue to use my remaining hours on the connecting flight? A: Yes, as long as the connecting flight is also operated by A350/B777 aircraft type.

    Example B: I have purchased 3 hours of in-flight Wi-Fi service on the A350 aircraft's flight from NRT to MNL, and I still have 1 hour remaining time when I arrived in Taipei for transfer, and my onward flight to Manila is operated by A321neo aircraft. Can I continue to use my remaining time on the connecting flight? A: No, the remained hours can only be used on the A350/B777 aircraft types for connecting flights.

    Example C: I have purchased 300MB of in-flight Wi-Fi service on the A321neo aircraft's flight from TPE to HKG, and I still have 100MB remaining data when I arrived in Hong Kong, and my return flight is also operated by A321neo aircraft. Can I continue to use my remaining data on the return flight? A: No, the data plan purchased or redeemed on A321neo aircraft is only available on the current flight.
  • Q5: Can I redeem the complimentary WI-FI if I use my frequent flyer mileages upgrade to business class?
    A: Yes.
  • Q6: I can't use the Wi-Fi Onboard coupon, can I refund it?
    A: The Wi-Fi Onboard coupon is complimentary and cannot be returned for monetary refund.
  • Q7: Can I use two different mobile devices to connect to Wi-Fi at the same time?
    A: The in-flight Wi-Fi plan cannot be used on different mobile devices at the same time. If you need to connect to multiple devices at the same time, another plan must be purchased.
  • Q8: Which devices can I use the Wi-Fi Onboard service on?
    A: It can be used by any device that supports Wi-Fi, such as smartphones, laptops, tablets, etc.
  • Q9: Is the wireless internet service available for the entire duration of the flight?
    A: To comply with the cabin electronic devices handling guideline, please switch your mobile devices into airplane mode after the cabin door is closed, and disable Wi-Fi function until the aircraft altitude reaches 10,000 feet.
  • Q10: Why is my connection being interrupted?
    A: The Wi-Fi connection on board is transmitted via satellite. The number of users, satellite signal strength, weather, and routing may affect the internet connection.
  • Q11:What should I do if there is a problem with the in-flight Wi-Fi?
    A:For any inquiries and comments, please email the correspond supplier as follows:

    A321neo (SITA FOR AIRCRAFT): cs@sita.aero

    A350/B777 (Panasonic): ciwihelp@panasonic.aero

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