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Redeeming for the Business Class Complimentary Wi-Fi Onboard Service

Details on Redeeming Complimentary 24-Hour Wi-Fi Onboard Coupon:

  1. Promotion Period: Now ~ Feb. 28, 2018 .
  2. Travel Period: Dec. 1, 2017 ~ Feb. 28, 2018 .
  3. The 24-hour Wi-Fi Onboard coupons redeemed for through this system will expire on 2019/10/19.
  4. In order to redeem the coupon, please sign in to your Dynasty Member account. If you are not a member yet, please apply for membership before redeeming for coupons.(Not a member yet? Sign Up)
  5. This redeem system may only be use for Premium Business Class travelers on China Airlines flights to/from Europe, North America (U.S. and Canada) and Australia (Sydney only) operating with 777/350 aircraft. CodeShare flights and flights not operated by China Airlines are not eligible for redemption, and the coupons cannot be used on such segments.
  6. Eligible Premium Business Class tickets are those issued by China Airlines with flight ticket numbers that begin with 297. All other tickets are not eligible for redemption.
  7. Award ticket and Upgarde tickets are eligible for redemption but seat must be confirmed.(Go-show upgrades are not eligible).
  8. Employee business travel tickets and discount tickets are excluded from this offer.
  9. Infant tickets are not eligible for redemption.
  10. The number of Wi-Fi Onboard coupons a traveler can redeem will be the same as the number of actual eligible segments on the traveler's ticket. For example: A TPE-LAX-TPE itinerary will be able to redeem for 2 coupons/access codes.
  11. The Wi-Fi Onboard coupon is complimentary, it cannot be returned or exchanged for any form of cash or credit alternative.
  12. WiFi-Onboard coupon would need internet access to redeem. Please redeem prior boarding the aircraft.
  13. China Airlines reserves the right to change these terms and conditioins at any time without prior notice.

Q & A

  • Q1: Which aircraft offer the Wi-Fi Onboard service?
    A: Currently, the Wi-Fi Onboard service is only offered on our Boeing 777 and Airbus A350 aircrafts. The Wi-Fi Onboard service is not available on other aircrafts.
  • Q2: How is the 24-hour time limit calculated? Is there a data limit?
    A: The service is available for 24 consecutive hours after login. Logging out, closing the browser, or turning off the connected device will not stop the timing process. The service cannot be used in segments.
    There is no data limit within the 24-hour time limit. However, to ensure the comfort of other travelers, VoIP and video calls are not available.
  • Q3: Can I give my Wi-Fi Onboard coupon to someone else?
    A: Wi-Fi Onboard coupons are not tied to each traveler, you can gift it to a friend or relative to use.
  • Q4: I am transferring in Taipei to another destination, and my Wi-Fi Onboard coupon has not expired yet, can I continue using my coupon?
    A: Yes. As long as your transfer flight is operated by a Boeing 777 or Airbus A350, and your Wi-Fi Onboard coupon has not expired, you may continue to use your Wi-Fi Onboard coupon until it expires.
  • Q5: I can't use the Wi-Fi Onboard coupon, can I refund it?
    A: The Wi-Fi Onboard coupon is complimentary and cannot be returned for monetary refund.
  • Q6: How many devices can be connected to the Wi-Fi Onboard service at once using the same coupon?
    A: One Wi-Fi Onboard coupon may only be used for logging in by one device at one time.
  • Q7: Which devices can I use the Wi-Fi Onboard service on?
    A: It can be used by any device that supports Wi-Fi, such as smartphones, laptops, tablets, etc.
  • Q8: Is the wireless internet service available for the entire duration of the flight?
    A: The Wi-Fi Onboard service transmits data via satellite communication and may only be used once the aircraft has reached the altitude of 10,000 feet. Connections may be suspended when flying over the polar regions, which may last up to 3.5 hours depending on season and actual flight path. Similar to network services on the ground, the actual connection speed of Wi-Fi Onboard depend on the number of users and the strength of the satellite signal.