Booking Information

Please read notice and check the『I accept the policy and agree to the Terms and Conditions from this China-Airlines website.』

Terms and Conditions

For PRG Shuttle Bus
  1. China Airlines reserves the right to modify, postpone, suspend, or terminate the shuttle service at any time without prior notice due to operational requirements. After using the shuttle service, passengers may not request a refund or compensation. All personal belongings are the responsibility of the passenger. China Airlines and the bus operator are not liable for any claims regarding lost, forgotten, or damaged luggage.
  2. To request the shuttle service, please make a reservation through the China Airlines website (website service is available on/after 16MAR26) or contact China Airlines customer service.  Reservations must be completed at least 48 hours prior to the scheduled departure of flights CI067 / CI068. China Airlines does not accept shuttle service reservations or cancellations made within 48 hours before departure. Staff sub-load bookings (R2 / standby) and group tickets (G) are not eligible for this service. The service is subject to seat and baggage capacity of the assigned bus.
  3. Passengers must provide a reachable local contact number at the time of booking for notification of any service changes. Failure to do so will be at the passenger’s own risk.
  4. Baggage Policy:  Passengers are allowed to check in two pieces of baggage and one carry-on bag. Infants are allowed one checked bag and one carry-on bag. For detailed information regarding baggage weight, size limits, and carry-on baggage rules, please refer to the  Baggage Rules  in China Airlines website. Additional checked baggage (for Paragon, Emerald, and Gold members, passengers with pre-purchased extra baggage, sporting equipment, car seats, or strollers) must be requested at the time of booking to reserve adequate space; otherwise, the limit will be two pieces of luggage.
  5. Child Safety Seats: Infants and children must bring their own safety seats (Car Seat/Booster Seat). For safety reasons, the bus operator may refuse boarding to infants or children without an appropriate safety seat.
  6. Safety Regulations: This shuttle service does not accept the following passengers: unaccompanied children (ages 2–12), passengers requiring oxygen or stretcher services, and passengers traveling with animals. However, passengers with service dogs (trained to assist individuals with disabilities), passengers who require wheelchair assistance to board and disembark, and unaccompanied young passengers aged 12–18 may be accommodated on a case-by-case basis. Passengers with such needs must contact China Airlines in advance for confirmation.
  7. Wheelchair & Special Assistance:  WCHR passengers must make a reservation at least 48 hours prior to departure, subject to bus availability. Passengers must be able to manage the bus stairs independently. WCHC passengers are not available on this shuttle service. Passengers requiring special assistance are kindly asked to contact China Airlines in advance to confirm arrangements.
  8. Timetable   & Boarding:   Passengers are advised to arrive at the pick-up location at least 15 minutes prior to the scheduled departure time. Boarding is conducted by the driver based on the passenger name list and passport verification.
  9. Changes, Cancellation & Refund Policy:  From 01 May 2026 onwards, cancellation more than 24 hours before departure will incur a fee of EUR 25 for adults and EUR 10 for children. Cancellations within 24 hours before departure or no-shows are non-refundable. Flight date changes, waitlist confirmations, or upgrades will automatically cancel the original shuttle reservation. Passengers must contact China Airlines to reconfirm the shuttle service.
  10. Visa & Travel Documents:  Passengers are solely responsible for ensuring they hold valid passports, visas, and entry permits for Germany and the Czech Republic.
  11. Tipping Recommendation: Passengers may tip the driver based on the level of service provided.
  12. Meeting Point: 
  • Dresden Main Station → Prague Airport (CI068): International Bus Station Dresden Hauptbahnhof (XIR), Bayrische Strasse (Please refer to the map on the booking page)
  • Prague Airport → Dresden Main Station (CI067): Václav Havel Airport Prague – Bus Station (Please refer to the map on the booking page)

For JFK Shuttle Bus

  1. China Airlines reserves the right to terminate, postpone, or cancel the shuttle service at any time without cause. Passengers may not request a refund or compensation for the fare after using the shuttle service. Additionally, all personal belongings are the responsibility of the passenger. China Airlines is not liable for any claims regarding lost, forgotten, or damaged luggage.
  2. To request the shuttle service, please make a reservation through the China Airlines website or contact China Airlines customer service. Reservations must be made at least 48 hours prior to the scheduled departure of flight CI011/012 (excluding weekends and U.S. holidays). China Airlines does not accept shuttle service reservations or cancellations made within 48 hours of the departure time of flight CI011/012. Group tickets (G) are not eligible for this service.
  3. Passengers must provide a local U.S. contact number to be notified in case of any changes. Failure to do so will be at the passenger's own risk.
  4. Baggage Policy: Passengers are allowed to check in two pieces of baggage and one carry-on bag. Infants are allowed one checked bag and one carry-on bag. For detailed information regarding baggage weight, size limits, and carry-on baggage rules, please refer to the Baggage Rules in China Airlines website. Additional checked baggage (for Paragon, Emerald, and Gold members, passengers with pre-purchased extra baggage, sporting equipment, car seats, or strollers) must be requested at the time of booking to reserve adequate space; otherwise, the limit will be two pieces of luggage.
  5. Safety Regulations: This shuttle service does not accept the following passengers: unaccompanied children (ages 2–12), passengers requiring oxygen or stretcher services, and passengers traveling with animals. However, passengers with service dogs (trained to assist individuals with disabilities), passengers who require wheelchair assistance to board and disembark, and unaccompanied young passengers aged 12–18 may be accommodated on a case-by-case basis. Passengers with such needs must contact China Airlines in advance for confirmation.
  6. Child Safety Seats: Infants and children must bring their own safety seats (Car Seat/Booster Seat). For safety reasons, the bus operator may refuse boarding to infants or children without an appropriate safety seat.
  7. Timetable and Recommendations: The timetable is for reference only, and actual arrival times may vary depending on road conditions. To ensure timely departure, it is recommended to arrive at the pickup location at least 15 minutes prior to the scheduled time.
  8. Tipping Recommendation: It is customary to tip the driver based on the level of service provided.
  9. Ticket Changes or Upgrades: If you change your flight date or confirm a seat on a waitlist (including upgrades), the original shuttle reservation will be automatically canceled by the system. Please contact China Airlines customer service to reconfirm your shuttle service.
  10. Meeting Point: The meeting point for China Airlines CI012 arriving shuttle bus passengers is located on the left side of the T4 first-floor Arrivals Hall, next to the 24/7 Central Diner. (see the map)