E
Sustainable Environment
S
Prosperous Society
G
Corporate Governance

Stakeholder Communications

CAL understands that communication and interaction with stakeholders is the first step toward sustainable development, which is why we view stakeholder engagement as the basis for developing our sustainability strategies. To implement our sustainability commitment, we collect internal and external feedback through a comprehensive stakeholder management process, and continue to conduct self-diagnosis to ensure that CAL is heading in the right direction.

Engagement of Stakeholder

CAL identified eight major stakeholders including Employees, customers, investors, government, partners (suppliers and contractors),community, media and associations (including aviation organizations). We include a diverse range of stakeholders such as business partners, non-government organization (NGOs and trade organizations), and disadvantaged groups when we evaluate the materials topics of concern to stakeholders. To understand our stakeholders' needs and expectations, we have established relevant, unimpeded communication channels and platforms based on stakeholders' attributes and needs. We also report to the Board of Directors in the first quarter of each year to disclose details of communications with stakeholders, including key points and frequency of communication.

We view our employees as our most valuable assets. CAL has improved and optimized working conditions and the working environment to establish a safe and growing work place. CAL is dedicated to maintaining harmonious labor-management relations through unimpeded communication channels, thus creating a win-win situation

Communication channels Frequency
Labor-management meetings Four to six times a year
Labor Unions On demand
Employee suggestion boxes On demand
Employee feedback website On demand
China Airlines newsletter On demand
China Airlines Retirees Portal On demand
Meetings of the Occupational Safety and Health Committee Quarterly
Material Issues
  • Governance and Business Integrity
  • Information Security
  • Flight Safety Management
  • Labor Relations and Communication
  • Privacy Management
Key Points of Communication
  • Recruitment and Retention
  • Employee development, rights and interests, healthy and safe workplace
Communication Results
  • Employee Engagement:The employee engagement survey was conducted in December 2024 and the score was 7.9 (score out of 10), which was higher than the score in the previous survey.
  • Attracting, Cultivating, and Retaining Talent:The Company spares no expenses in employee training and development and invested approximately TWD 433 million in employee training in 2024.
  • Labor Relations and Communication:CAL enforces anti-discrimination policies and provides communication channels and grievance procedures, with public disclosure of handling statistics. In 2024, six peaceful labor-management meetings were held at headquarters.
  • Privacy Management Employee Training:In 2024, 22,835 participants attended training sessions to reinforce the importance of personal data protection and proper conduct.
Highlight of Communication Results
  • On January 15, 2025, CAL and the China Airlines Employees Union signed their seventh collective agreement, covering 79 articles for a three-year term. Both sides continue to improve labor conditions and benefits, maintaining strong labor relations through mutual goodwill. Additionally, CAL and the Taoyuan Union of Pilots signed a collective agreement on December 29, 2021. These agreements are typically renegotiated every three years, and during the transition period, existing terms on working conditions remain in effect by law.
  • CAL has established the Occupational Safety and Health Committee in accordance with laws. It convenes a meeting every three months to review and coordinate occupational safety and health issues. The discussions are compiled into meeting minutes which are announced on the Intranet.
  • Recognition as one of the HR Asia Best Companies to Work for in Asia: Efforts were acknowledged in 2024 with our being named among the "HR Asia Best Companies to Work for In Asia," standing out among 368 participating companies in our first submission.

Customers are our main source of revenue. CAL listens to customers and protects their rights and interests in order to meet customers' expectations.

Communication channels Frequency
Customer satisfaction survey On demand
Global business meetings Once every year
Taiwan business meetings Twice every year
Discussions with travel agencies As needed
CAL's website, CSR website, Facebook / Instagram, e-mail, text messages, and In- flight entertainment On demand
Customer-service hotline On demand
Corporate customer visits As needed
Material Issues
  • Governance and Business Integrity
  • Customer Satisfaction
  • Information Security
  • Flight Safety Management
  • Privacy Management
Key Points of Communication
  • Customer Relations Management
  • Protecting customers' rights and interests: privacy, food safety, and in-flight drinking water quality
  • Providing an information integration platform for flight changes during the pandemic
  • Increase of green consumption awareness
  • Demand increase on green transport
Communication Results
  • Overall Passenger Net Promoter Score (NPS): 72.5%
  • Cargo satisfaction rate 89.8
  • Maintenance Division satisfaction rate was 8.45 (score out of 10)
  • Sustainable-themed Boarding Videos: A Selection of 12 Films
  • The official website of China Airlines states in its "Privacy Protection Policy" that personal data is collected, processed, and utilized in a reasonable and secure manner for authorized purposes.
Highlight of Communication Results
  • CAL's website focuses on optimizing website functions, reservations and ticketing services, streamlining website architecture, and enhancing system functions. This allows passengers to complete all necessary services for their journey through the website in a one-stop manner, providing passengers with a better digital platform usage experience.
  • CAL promoted and broadcasted a boarding video under the idea of "Beauty of Taiwan, Sustainable China Airlines, We are all here." Inviting passengers to embark on CAL's flights together, the video showcases the beauty of Taiwan from high above and proclaims to the world that environmental conservation is our responsibility.

Regardless of amount, all investors are contributors to CAL. CAL treats all investors equally, and makes the information available to each investor as consistent as possible

Communication channels Frequency
Shareholders meeting Yearly
Shareholders hotline / mailbox On demand
Road shows Once every years
Interviews As needed
Material Issues
  • Financial Performance
  • Customer Satisfaction
  • Flight Safety Management
  • Attracting, Cultivating, and Retaining Diverse Talent
  • Privacy Management
Key Points of Communication
Continue to announce and respond with operation-related results according to laws, regulations, and investors’ demand
Communication Results
  • Continue to announce and respond with operation-related results according to laws, regulations, and investors’ demand
  • To identify the related risks in processing of personal data, the Company stipulates standard operation procedures for the classification of personal data files and implements regular review as the basis for planning the risk management mechanisms.
Highlight of Communication Results
  • The shareholders' meeting was held on May 30, 2024. During the meeting, shareholders raised questions regarding the company's flight safety management and employee hiring. All inquiries were addressed and answered by the chairman or designated personnel. For details, please refer to the minutes of the 2024 annual shareholders' meeting.
  • In 2024, we were invited to attend institutional investor conferences held by brokerage firms on June 6 and November 21. During these meetings, we presented an overview of our company's overall operations, business plans, and outlook to the institutional investors. Please refer to the presentations from the first and second institutional investor conferences of 2024 for details.
  • The company has demonstrated stable operational performance post-pandemic. Given the continued strong demand for passenger services and the growth in the air cargo market driven by global e-commerce and electronic product demand, it is expected to sustain overall operational cash flow and enhance the company's profitability. In October 2024, Taiwan Ratings Corp. announced an upgrade of CAL's long-term credit rating to "twA-" and maintained the short-term credit rating at "twA-2," with a "stable" outlook.
  • Integrate the TCFD and TNFD frameworks to disclose natural and climate change management information in the sustainability report, and independently publish the TCFD report for four consecutive years.

CAL is Taiwan's largest civilian airline. Supervised by the Ministry of Transportation and Communications. The China Aviation Development Foundation is the largest shareholder of CAL and exerts influence on CAL's operations

Communication channels Frequency
Missives As needed
Visits As needed
Audits As needed
Participation in projects As needed
Participation in initiatives As needed
Participation in public hearings, seminars, and negotiation forums As needed
Organization of or participation in business seminars and audits As needed
Material Issues
  • Governance and Business Integrity
  • Information Security
  • Flight Safety Management
  • Labor Relations and Communication
Key Points of Communication
  • Communication and implementation of relevant laws and regulations
  • Sharing of important industry information
  • Supporting campaigns for business development, establishment, and research activities in civil aviation
Communication Results
  • Selected as one of the top 21%-35% excellent companies in the 10th Corporate Governance Evaluation for listed companies.
  • Selected for the Taiwan High Compensation 100 Index and the Taiwan Employment Creation 99 Index.
  • Engaged in seminars to exchange insights and enhance flight safety.
  • Launched GHG inventory and verification guidance for subsidiaries under consolidated financial statements.
Highlight of Communication Results
  • At the 2024 International Summit on Flight Safety Management hosted by the Civil Aeronautics Administration, CAL invited Japan Airlines to share insights on the JL516 Haneda runway collision, focusing on cabin crew response and emergency evacuation. The event gathered representatives from the Flight Safety Foundation, Airbus, Boeing, and major airlines to reinforce collective aviation safety efforts.
  • CAL held the “Risk Seminar on Geopolitical Conflicts and Aviation Security” to strengthen aviation security personnel’s risk awareness and response to emerging threats. Held at the CAA, the seminar drew 120 attendees from government agencies, the military, airlines, and related sectors.
  • Participated in five sessions of the CAA-led Global Market-Based Mechanism (GMBM) working group and SAF-related discussions.
  • Participated in the Ministry of Environment's Net Zero Workshop and the Taiwan-France Aerospace Industry Cooperation Conference.
  • Invited to attend the ROC Civil Aviation Society's seminar to share on environmental topics.
  • In response to the Ministry of the Interior's National Park Service's Forum on Promoting the Construction of the Formosa Sustainable Axis.

Service provided by suppliers and contractors is one of the key factors for CAL to provide services that satisfy customers

Communication channels Frequency
TEL As needed
e-mail As needed
Coordination meetings As needed
Business visits As needed
Site inspections At least once every 6 months
Material Issues
  • Governance and Business Integrity
  • Fleet Development and Innovation
  • Customer Satisfaction
  • Flight Safety Management
Key Points of Communication
  • Sustainable Supply Chain Management
Communication Results
  • 100% of critical tier-1 suppliers signed the Supplier Code of Conduct.
  • Green procurement in 2024 increased by 71% compared to 2023.
  • Held Group Sustainability Governance and Environmental Management Communication Meetings in 2024.
Highlight of Communication Results
  • In November 2024, CAL held a supplier conference with 28 suppliers and 42 participants, focusing on global sustainability trends, carbon reduction, biodiversity, and circular economy. The event covered CAL's sustainable practices and the use of SAF, with bilingual materials shared with domestic and overseas tier-1 suppliers.

    2024 Convene Annual Supplier Conference

  • CAL also joined IATA communication meetings to exchange insights on the international carbon market and SAF developments.

Social support is the key to our success. As an economic entity in society, CAL continuously contributes to the economy while fulfilling our corporate social responsibilities

Communication channels Frequency
Charity events As needed
Community activities As needed
News releases As needed,
every month
Online mailbox As needed,
Daily
Material Issues
  • Governance and Business Integrity
  • Customer Satisfaction
  • Information Security
  • Green Services and Sustainable Catering
  • Flight Safety Management
  • Privacy Management
Key Points of Communication
  • Support for social development
  • Assumption of social responsibility
  • Creating a Sustainable society
Communication Results
  • In 2024, CAL's charitable and public welfare efforts benefited a total of 4,853,610 people.
  • CAL regards environmental protection as a key business operation. There were no major environmental pollutions in 2024. We also actively promote energy conservation and carbon emissions reduction to fulfill environmental protection ideals and policies.
Highlight of Communication Results
  • As a global citizen, CAL actively fulfills its social responsibility. In 2024, the airline supported international humanitarian efforts, including transporting relief supplies for the Japan earthquake, and backing medical missions and charity programs like the “2nd Love Without Borders” and the “31st Formosa Budding Hope Association.” CAL also advanced ESG practices through tree planting, beach cleanups, and wildlife conservation advocacy. The company aims to create a positive cycle between community development and business operations. Additionally, CAL continued sponsoring Taiwan's tourism, culture, and sports, and held four charity sports camps to inspire children to pursue their dreams.

Media reports and comments on CAL affect CAL's reputation and image

Communication channels Frequency
News releases As needed
Press conference As needed
Interviews As needed
Active communication of industry information As needed
Material Issues
  • Flight Safety Management
  • Occupational Safety and Health
Key Points of Communication
  • Collection of issues of stakeholders' concern and promotion of transparent communication
Communication Results
  • Released 124 announcements (including press releases, statements, revenue reports, and news announcements) in 2024
Highlight of Communication Results
  • China Airlines is dedicated to ESG development and actively discloses its sustainability efforts. In 2024, this included support for the underprivileged, employee beach cleanups, charity sports camps, reforestation, the SkyTeam Sustainable Flight Challenge, and the airline’s first marathon event—each paired with media outreach to enhance its sustainability image. To meet rising travel demand, CAL announced new routes, promotions, and fleet plans, including A350 cabin retrofits and 24 new aircraft orders. The airline also continues to improve cabin service, offering passengers diverse, high-quality travel experiences.

CAL participates in association, international organization, and aviation alliance meetings and seminars, to exchange opinions and get an early grasp on changes to aviation-related laws and regulations, thus ensuring compliance of our business activities

Communication channels Frequency
Participation in project meetings Monthly,
As needed
Participation in work seminars As needed
Organizing or participating in summits, executive summits, committees, and coordination meetings Regularly,
As needed
Participation in government - convened meetings Regularly,
As needed
Telephone, e-mail, and exchange platforms As needed
Material Issues
  • Sustainable Supply Chain Management
  • Information Security
  • Flight Safety Management
  • Occupational Safety and Health
  • Privacy Management
Key Points of Communication
  • Collection of trends at home and abroad and promotion of business operations
  • Coordination of business relationships and promotion of mutual benefits
  • Improvement of flight safety through discussions on safety issues, information exchange, and sharing security management experience
Communication Results
  • In 2024, we participated in over 48 meetings held by TAA, ICAO, IATA, SkyTeam, AAPA, and other organizations, engaging in discussions on environmental sustainability management, strategies, and actions to build consensus and explore solutions.
Highlight of Communication Results
  • China Airlines supported SkyTeam's sustainability efforts and won the “Best Forward-looking Strategy Award” in the Airline Challenge (TAC).
  • CAL regularly attends monthly IATA environmental policy meetings and AAPA Environmental Working Group sessions, participating in 25+ discussions on SAF, sustainable cabins, carbon footprint, and illegal wildlife transport.
  • Actively engaged in 10+ sustainability exchanges with SkyTeam, including Aviation Challenge pre-meetings and SDG consultations, to enhance sustainability management.
  • Participates in IATA’s CO2 Connect program to track carbon footprint tools and share data for global airline sustainability.
  • Aligns with SkyTeam’s UN SDGs, providing recommendations in Executive Board and Sustainability Advisory Group meetings.

2024 Materiality Analysis Matrix

CAL identified eight stakeholders in accordance with the five major principles defined in the AA1000 Stakeholder Engagement Standard (SES), and followed the Reporting principles of GRI Standards (accuracy, balance, clarity, comparability, completeness, sustainability context, timeliness and verifiability) to evaluate the significance of material issues every year in terms of their impact on the economy, environment, and other social challenges. They are used as the basis for planning the sustainable development strategies to identify material issues of stakeholders’ primary concern. Different channels of communication are also established to respond to stakeholders’ needs and expectations.

Note: Based on the GRI Material Topics 2021 Reporting Principles, CAL has identified and ranked material topics through stakeholder perspectives and a double materiality assessment across three dimensions.
X-axis: the impact on company operations (encompassing both negative impacts and positive influences), Y-axis: the impact on the economy, environment, and society, and Z-axis: the size of the circle indicates the level of concern from eight key stakeholders.
CAL has categorized the topics based on impact assessment into 3 major positive impact topics, 4 secondary topics, and 10 topics for ongoing attention; 3 major negative impact topics, 4 secondary topics, and 10 topics for ongoing attention, totaling 34 sustainability topics. Major topics are highlighted in red in the Major Impact Analysis Matrix.
X-axis: Level of impact on company operations
Y-axis: Level of impact on the economy, environment, and society
O The size of the circle represents the level of concern of the eight major stakeholders.

Importance of and Changes in Material Topics for 2024

Sustainability Issues for 2024 Issues of Concern to Human Rights at CAL Positive / Negative Impact of Sustainability Issues Significance of Impact Sustainability Issue Classification Corresponding Sustainability Topics in 2023 Remarks
  • Governance and Business Integrity
 Ｖ + Sound Corporate Governance A robust governance framework and strong ethics are key to sustainability. We aim to enhance governance, uphold ethical practices, protect our reputation, and earn the trust of investors and customers. Material Maintaining -
Ｖ - Corruption Corruption and unethical business practices or advertising may result in loss of assets or damage to the Company’s reputation or affect upstream and downstream suppliers or shareholders’ equity Ongoing Attention Declining CAL has long been committed to integrity in governance, establishing a comprehensive internal control system. In recent years, there have been no major corruption incidents, and the assessed likelihood of impact on external economic and social aspects has gradually decreased. Therefore, this year, the focus has shifted to continuous monitoring of impacts.
  • Financial Performance
 + Sound Economic Performance The purpose of companies is to continuously improve business performance, increase profitability, and support capital market operations to contribute to the local, national, and global economies Secondary Declining In recent years, CAL has operated steadily, with revenue repeatedly achieving excellent results. The overall financial performance is good and tends to be stable. The level of attention from the eight major stakeholders has slightly decreased, thus this year it has shifted to a secondary impact.
- Poor Business Operations Poor business operations will affect the Company’s smooth operations and even cause losses to investors Ongoing Attention Declining Considering CAL's overall financial performance in recent years has been good and stable, and there have been no significant financial or social impacts due to poor operations, the level of concern from the eight major stakeholders has slightly decreased. Therefore, this year, the focus has shifted to ongoing impact monitoring.
  • Fleet Development and Innovation
 + Increase the Efficiency of Fleet Services and Fuel Consumption We can help reduce greenhouse gas emissions by launching new aircrafts and new services, improving fleet efficiency, and retiring older aircrafts that consume large quantities of energy Secondary Maintaining -
- The fleet's aircraft models are outdated.＊ The inability to provide innovative services with new aircraft models would reduce CAL's competitiveness, subsequently affecting revenue performance. This may also impact flight safety and hinder the achievement of greenhouse gas reduction targets. Material Newly Added This impact is a newly added negative impact under the "Fleet Development and Innovation" topic for this year. The CAL Sustainability Committee's various groups generally believe that the issue of outdated fleet models may have significant negative effects on the environment and society (such as high carbon emissions or flight safety issues), and therefore it is classified as a major impact.
  • Customer Satisfaction
 + Maintain High Customer Satisfaction Rate Use comprehensive customer relationship management to optimize and improve the customer experience and increase customer retention and loyalty Ongoing Attention Maintaining -
- Frequent Customer Complaints＊ Failure to meet customer expectations has led to complaints and even consumer disputes, negatively impacting CAL's corporate image and subsequently affecting revenue performance. Secondary Newly Added -
  • Sustainable Supply Chain Management
 V + Sustainable Procurement Through fair and equitable selection, we consider quality, delivery time, local sourcing, and suppliers’ ESG performance to drive positive impact across the value chain. Ongoing Attention Maintaining -
V - Sustainable Supply Chain Management CAL selects suppliers with care to avoid environmental harm and human rights issues such as pollution, child labor, forced labor, workplace accidents, and poor labor relations. Ongoing Attention Maintaining -
  • Information Security
 + Comprehensive Information Security Management＊ Implement robust information security management to comply with regulations, prevent penalties, and protect trade secrets, safeguarding the company’s and shareholders’ interests. Secondary Newly Added -
- Failure of the Information System An insufficient information security system can lead to system crashes or cyberattacks, causing data breaches and disrupting business operations. Secondary Maintaining -
  • Climate Change Mitigation and Adaptation
 + Implementation of Climate Change Adaptation Actions＊ CAL has identified climate change-related risks within the company and proposed specific adaptation measures to successfully mitigate the impacts of climate risks. Ongoing Attention Newly Added -
- Exacerbation of Climate Risks An insufficient information security system can lead to system crashes or cyberattacks, causing data breaches and disrupting business operations. Ongoing Attention Declining Despite the ongoing global climate risks, CAL has gradually established a comprehensive climate risk management mechanism in recent years. In the short term, these risks have not caused significant impacts on the company's operations. We will continue to pursue and refine various climate goals. Therefore, this year, the focus has shifted to ongoing monitoring of impacts.
  • Energy Management
+ Energy Conservation＊ The aviation industry consumes large amounts of fuel in the air and electricity for ground operations. Effective energy management allows monitoring and conservation to reduce total energy use. Ongoing Attention Newly Added In recent years, CAL has consistently implemented various energy-saving and electricity-saving measures, achieving stable results with minimal economic, environmental, and social impact. Moving forward, we will continue to execute and refine these efforts towards its goals. Therefore, this year, the focus has shifted to ongoing impact monitoring.
- Energy Consumption＊ Without proactive energy transition planning for flight and ground operations, energy use will continue to rise, hindering net-zero goals, weakening sustainability and competitiveness, and further harming the environment. Ongoing Attention Newly Added -
  • Environmental protection benefits and resource management
 + Effective Use of Resources and Circular Economy If a lifecycle model is adopted to effectively manage water and waste resources, it would help reduce environmental risks and increase the benefits for the ecology in the Company’s operations Ongoing Attention Declining -
- Environmental Pollution Caused by Operations Enterprises must manage environmental indicators like sewage, waste (general, hazardous, food), packaging, chemicals, toxins, noise, and air pollutants (nitrogen and sulfur oxides) to reduce risks and prevent pollution of the environment and nearby communities. Ongoing Attention Declining -
  • Green Services and Sustainable Catering
 V + Green Services and Sustainable Catering Promote green consumption and local procurement, use innovative solutions in service processes and operations to reduce product and food waste and disposal costs, and continuously improve the environmental friendliness of services. Ongoing Attention Declining -
V - Waste of Catering and In-Flight Supplies＊ Failing to promote green consumption and recycling leads to unnecessary waste of in-flight catering and supplies, causing higher handling costs and increased waste generation. Ongoing Attention Newly Added -
  • Biodiversity
 + Promoting Ecological Conservation＊ CAL accurately assesses its operational impact on the environment and actively participates in ecological conservation to strengthen sustainability and enhance its corporate image. Ongoing Attention Newly Added -
- Biodiversity Loss If company operations harm biodiversity—through resource overuse or misuse—without proper management, they can negatively affect natural ecosystems. Ongoing Attention Maintaining -
  • Flight Safety Management
 V + Enhancing Flight Safety＊ With the aspiration to become one of the safest airlines, CAL continuously conducts safety assessments and personnel training to ensure the flight safety of our customers and crew. Material Newly Added This impact is a positive addition to this year's "Flight Safety Management" issues. After analysis, the CAL Sustainability Committee's group leaders generally believe that enhancing flight safety has a significant impact on company operations. Additionally, it is of high concern to the eight major stakeholders, and thus it is classified as a major impact.
V - Flight Safety Incident Risks The aviation industry’s highest goal is zero flight safety accidents, as any serious incident can cause significant loss of life, property, and customer trust. Secondary Maintaining -
  • Attracting, Cultivating, and Retaining Diverse Talent
 V + Diversity and Equal Opportunity CAL establishes a sound training system and structure to attract and train aviation professionals; we value the development of employee competency in order to promote sustainable employment Ongoing Attention Maintaining -
V - Workplace Discrimination and Inequality Create an equal, diverse, and inclusive workplace environment, including equal pay for men and women, and a friendly work environment for minorities or disadvantaged groups Ongoing Attention Maintaining -
  • Labor Relations and Communication
 V + Good Labor-Management Relations＊ CAL has an effective labor-management communication mechanism that enhances interaction, reduces conflicts, and strengthens employee trust and identification with the company. Ongoing Attention Newly Added -
V - Deterioration of Labor-management Relations Without effective communication to understand employee feedback, maintaining harmonious labor relations and a secure work environment becomes difficult. Secondary Maintaining -
  • Occupational Safety and Health
 V + Safe and Healthy Workplace＊ Creating a healthy work environment, CAL continues to promote employee health programs to assist employees in managing their health, ensuring their physical and mental well-being. Secondary Newly Added -
V - Occupational Hazards Due to poor workplace environments and labor conditions, occurrences of occupational accidents or hazards to employee health may arise, potentially affecting service quality over time. Material Increasing Considering the workplace safety incident that occurred at CAL in early 2024, we have actively responded by conducting hazard identification assessments and implementing improvements. Additionally, we have strengthened our occupational safety management system and prevention mechanisms to ensure workplace safety. Therefore, this issue has been elevated to a significant impact.
  • Privacy Management
 V + Comprehensive Privacy Management＊ CAL has a comprehensive personal data management system to prevent data leaks and misuse, helping avoid penalties and build customer trust. Material Newly Added This impact is a positive addition to this year's "Privacy Management" issues. Personal data protection has become an increasingly important topic in the international community. CAL's Sustainability Committee subgroups also believe that comprehensive privacy management reduces the risk of infringing on the personal data rights of customers and employees, and therefore, it is classified as a significant impact.
V - Leak of Private and Confidential Information If the Company fails to protect employees’ and customers’ personal information, it risks data breaches, privacy violations, and infringement of customer privacy. Material Increasing As the international community increasingly emphasizes the importance of personal data protection, any incidents of privacy breaches will have significant economic and social impacts. Therefore, this issue has been elevated to a major impact.
  • Social Feedback and Engagement
 + Charity and Public Welfare The Company uses its professional capabilities and devote themselves to social welfare and social responsibility to win the support of the society. Ongoing Attention Declining -
- Improper Use of Public Welfare Resources＊ Lacking a comprehensive selection mechanism for charities has led to funding inappropriate or poorly viewed organizations, harming our corporate social responsibility image. Ongoing Attention Newly Added -
  • Impact on the Environment
  • Impact on People
  • Impact on the Economy

+

：Positive

-

：Negative

＊

：The symbol indicates that this impact aspect is a new positive/negative impact subdivision for 2024.

Sustainability Issues Corresponded to GRI Standards

Sustainability Issue Sustainability Topic Corresponding to GRI Topic-Specific Standards Positive / Negative Impact of Sustainability Issues Initiatives and Organizations Position of the Sustainability Issue on the Value Chain
Upstream
(e.g., Suppliers and Contractors)		 CAL Internal Downstream
(e.g., Customers and Travel Agencies)
  • Governance and Business Integrity
 Sound Corporate Governance
GRI 2-9
Governance structure and composition
GRI 2-10
Nomination and selection of the highest governance body
GRI 2-11
Chair of the highest governance body
GRI 2-15
Conflicts of interest
GRI 2-17
Collective knowledge of the highest governance body
GRI 2-19
Remuneration policies
GRI 2-20
Process to determine remuneration
+ TAA, TCCS, United Nations Global Compact (UNGC) ●
Corruption
GRI 2-23
Policy commitments
GRI 2-24
Embedding policy commitments
GRI 2-25
Processes to remediate negative impacts
GRI 2-27
Compliance with laws and regulations
GRI 412-2
Employee training on human rights policies or procedures
GRI 205-2
Communication and training about anti-corruption policies and procedures
GRI 206-1
Legal actions for anti-competitive behavior, anti-trust, and monopoly practices
- TAA, TCCS, United Nations Global Compact (UNGC) ● ● ●
  • Financial Performance
 Sound Economic Performance
GRI 201-1
Direct economic value generated and distributed
+ ●
Poor Business Operations - ●
  • Fleet Development and Innovation
 Increase the Efficiency of Fleet Services and Fuel Consumption
GRI 2
General Disclosures 2021
2-1
Organizational details
2-6
Activities, value chain and other business relationships
+ IATA、SkyTeam、AAPA ● ●
The fleet's aircraft models are outdated. - ● ● ●
  • Customer Satisfaction
 Maintain High Customer Satisfaction Rate - + ● ●
Frequent Customer Complaints - ● ● ●
  • Sustainable Supply Chain Management
 Sustainable Procurement
2-6
Activities, value chain and other business relationships
GRI 204-1
Proportion of spending on local suppliers
+ United Nations Global Compact (UNGC) ● ●
Sustainable Supply Chain Management
GRI 308-2
Negative environmental impacts in the supply chain and actions taken
GRI 407-1
Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk
GRI 414-2
Negative social impacts in the supply chain and actions taken
- United Nations Global Compact (UNGC) ● ●
  • Information Security
 Comprehensive Information Security Management - + ● ● ●
Failure of the Information System - ● ● ●
  • Climate Change Mitigation and Adaptation
 Implementation of Climate Change Adaptation Actions
GRI 305-1
Direct (Scope 1) GHG emissions
GRI 305-2
Energy indirect (Scope 2) GHG emissions
GRI 305-3
Other indirect (Scope 3) GHG emissions
GRI 305-4
GHG emissions intensity
GRI 305-5
Reduction of GHG emissions
GRI 305-7
Nitrogen oxides (NOX), sulfur oxides (SOX),and other significant air emissions
+ Pacific Greenhouse Gases Measurement (PGGM), Task Force on Climate Related Financial Disclosures (TCFD), Earth Hour, Carbon Disclosure Project (CDP), IATA, AAPA, AAP ● ● ●
Exacerbation of Climate Risks - ● ● ●
  • Energy Management
 Energy Conservation
GRI 302-1
Energy consumption within the organization
GRI 302-2
Energy consumption outside of the organization
GRI 302-3
Energy intensity
GRI 302-4
Reduction of energy consumption
GRI 302-5
Reductions in energy requirements of products and services
+ ● ●
Energy Consumption - ● ●
  • Environmental protection benefits and resource management
 Effective Use of Resources and Circular Economy
GRI 303-1
Interactions with water as a shared resource
GRI 303-2
Management of water discharge-related impacts
GRI 303-3
Water withdrawal
GRI 303-4
Water discharge
GRI 303-5
Water consumption
GRI 306-1
Waste generation and significant waste-related impacts
GRI 306-2
Management of significant waste-related impacts
GRI 306-3
Waste generated
GRI 306-4
Waste diverted from disposal
GRI 306-5
Waste directed to disposal
+ ● ●
Environmental Pollution Caused by Operations - Buckingham Palace Declaration ● ●
  • Green Services and Sustainable Catering
 Green Services and Sustainable Catering - + United Nations Global Compact (UNGC) ● ● ●
Waste of Catering and In-Flight Supplies - ● ● ●
  • Biodiversity
 Promoting Ecological Conservation
GRI 304-1
Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas
GRI 304-2
Significant impacts of activities, products and services on biodiversity
GRI 304-3
Habitats protected or restored
GRI 304-4
IUCN Red List species and national conservation list species with habitats in areas affected by operations
 + Buckingham Palace Declaration ● ● ●
Biodiversity Loss - ● ● ●
  • Flight Safety Management
 Enhancing Flight Safety
GRI 404
Training and Education
+ FSFT ● ●
Flight Safety Incident Risks - ● ●
  • Attracting, Developing, and Retaining Talent
 Diversity and Equal Opportunity
GRI 404-1
Average hours of training per year per employee
GRI 2-7
Employees
GRI 2-8
Workers who are not employees
GRI 202-2
Proportion of senior management hired from the local community
GRI 401-1
New employee hires and employee turnover
+ United Nations Global Compact (UNGC) ●
Workplace Discrimination and Inequality
GRI 405-1
Diversity of governance bodies and employees
- ●
  • Labor Relations and Communication
 Good Labor-Management Relations
GRI 2-30
Collective bargaining agreements
GRI 201-3
Defined benefit plan obligations and other retirement plans
GRI 401-2
Benefits provided to full-time employees that are not provided to temporary or part-time employees
GRI 401-3
Parental leave
GRI 402-1
Minimum notice periods regarding operational changes
GRI 405-2
Ratio of basic salary and remuneration of women to men
GRI 2-23
Policy commitments
GRI 2-25
Processes to remediate negative impacts
GRI 406-1
Incidents of discrimination and corrective actions taken
GRI 412-1
Operations that have been subject to human rights reviews or impact assessments
+ United Nations Global Compact (UNGC) ●
Deterioration of Labor-management Relations - ● ●
  • Occupational Safety and Health
 Safe and Healthy Workplace
GRI 403-1
Occupational health and safety management system
GRI 403-2
Hazard identification, risk assessment, and incident investigation
GRI 403-8
Workers covered by an occupational health and safety management system
GRI 403-9
Work-related injuries, occupational diseases, lost days, and absenteeism
GRI 403-10
Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
+ United Nations Global Compact (UNGC) ● ●
Occupational Hazards - ● ●
  • Privacy Management
 Comprehensive Privacy Management
GRI 418-1
Substantiated complaints concerning breaches of customer privacy and losses of customer data
+ United Nations Global Compact (UNGC) ● ● ●
Leak of Private and Confidential Information - ● ● ●
  • Social Feedback and Engagement
 Charity and Public Welfare - + ● ●
Improper Use of Public Welfare Resources - ● ●
  • Impact on the Environment
  • Impact on the People
  • Impact on the Economy

+

：Positive

-

：Negative

Note: The sustainability topics impact assessments cover all CAL internal, upstream and downstream operation activities of the value chain, with a coverage rate of 100%.

Assessment of Climate-Related Lobbying Activities and Industry Association

CAL actively engages in public affairs in accordance with internal procedures, including the “Procedures for Joining Domestic and International Tourism Organizations” formulated by the Social Value Group under the Corporate Sustainability Committee's Corporate Communication Office, and the “Guidelines for Participating in International Initiatives” issued by the ESG Task Force under the Corporate Development Office’s Corporate Governance Value Group. These guidelines help evaluate whether participation supports ESG promotion, corporate strategies, and operational goals. To fulfill corporate social responsibility and promote industry development, CAL actively participates in industry association activities, voicing industry perspectives through these platforms and offering suggestions to international organizations and the Taiwanese government. An internal annual review and oversight mechanism is in place to ensure that organizational participation aligns with company objectives and policies. In addressing climate change, CAL adheres to the Paris Agreement and expects participating associations to do the same. In 2024, CAL continued to evaluate its involvement in external organizations such as IATA, AAPA, SkyTeam, TAA, FSFT, AAPT, TCCS, and others, ensuring alignment with global carbon reduction goals and sustainable development commitments.

Public Affairs Participation Management Mechanism/Audit Organization


  • CAL evaluates public affairs participation based on the “Procedures for Joining Domestic and International Tourism Organizations” (by the Public Affairs Department under the Corporate Communications Office of the Social Value Group) and the “Guidelines for Participating in International Initiatives” (by the ESG Task Force under the Corporate Governance Value Group of the Corporate Development Office). Proposals are submitted to the Corporate Sustainability Committee, chaired by the President, for approval.
  • The Environmental Value Group under the Corporate Sustainability Committee, specifically the Corporate Environmental Committee, conducts semi-annual reviews and pre-assessments of climate-related lobbying activities according to the corporate environmental management system and TCFD framework. These reviews determine whether participating associations have clear climate policies aligned with the Paris Agreement.
  • The results of these reviews will be reported annually to the Corporate Environmental Committee and the Corporate Sustainability Committee (both chaired by the President) to regularly assess and supervise participation in public associations.


Management Scope of Climate-Related Public Associations


CAL complies with the Paris Agreement and expects the industry associations it participates in to do the same. China Airlines is involved in various initiatives and organizations related to the development of the aviation industry both domestically and internationally, corporate sustainability, environmental issues, and other professional fields. The external organizations it participates in, including IATA, AAPA, SkyTeam, TAA, FSFT, AAPT, and TCCS, are all included in the management scope of climate-related associations.



Evaluate Whether the Associations Participated in Comply with the Paris Agreement


Evaluation includes the climate change policy positions disclosed by public associations, relevant declarations and principles, adopted countermeasures, the implementation of action plans, and performance.

  • The association publicly supports climate change policies that align with the Paris Agreement's climate change goals.
  • The public declarations and principles related to climate change disclosed by the association set a 2050 net-zero carbon emission target to comply with the Paris Agreement climate change goals, and climate change countermeasures are effectively implemented in daily operations.
  • Verify whether the public association has effectively implemented climate change action measures in its daily operations.


Response Measures for Association's Failure to Comply with Paris Agreement Targets


  • For associations that have not complied with the climate change targets of the Paris Agreement, improvement recommendations will be proposed, and compliance with the Paris Agreement climate change targets will be facilitated through communication and coordination.
  • If there is no improvement before the next evaluation, CAL will take appropriate measures, such as withdrawing from the association.


In 2024, CAL participated in industry associations related to aviation industry development and corporate sustainability. The climate-related associations adhered to the annual assessments and analysis results of the Paris Agreement as follows:

Organization Name Analysis Results Compliance Status Are the objectives aligned?
Publicly supports the Paris Agreement. Unpublicized support for the Paris Agreement but declared alignment with the 2050 net-zero carbon emissions target. No actions supporting the Paris Agreement were found.
International Air Transport Association (IATA) ● ●
Association of Asia Pacific Airlines (AAPA) ● ●
SkyTeam ● ●
Taipei Airlines Association(TAA) ● ●
Flight Safety Foundation-Taiwan (FSFT) ● ●
Association of Atmosphere Protection in Taiwan (AAPT) ● ●
Taiwan Center for Corporate Sustainability (TCCS) ● ●

External Advocacy and Evaluation Support

2017-2024
Buckingham Palace Declaration

At the 73rd IATA Annual General Meeting in June 2017, CAL signed the Buckingham Palace Declaration against illegal wildlife trafficking. CAL has worked with 79 other airlines to stamp out the transport of illegal wildlife in conformity with the UN's SDGs.

2016-2024
Dow Jones Sustainability Indices (DJSI)

China Airlines supports the DJSI in promoting global sustainable development information disclosure. Since 2015, it has proactively completed the DJSI questionnaire, disclosing management objectives, strategies, and practices in the environmental, social, and economic/governance dimensions. In 2024, our CSA results ranked us second highest in the global airline industry and received the Top 5% honor in the airline industry in the 2025 Sustainability Yearbook.

2012-2024
Pacific Greenhouse Gases Measurement (PGGM)

Since 2012, the Company has participated in the PGGM by installing the In-service Aircraft for a Global Observing System (IAGOS) Package-1 in its aircraft cabins to collect trans-Pacific high-altitude gas data for global warming and climate studies conducted by science agencies around the world. To strengthen greenhouse gas monitoring operations and collect more data on the types of high-altitude air and changes for global atmospheric and greenhouse gas research, CAL commenced collaboration with National Central University, In-service Aircraft for a Global Observing System (IAGOS) of the EU, and Japan Aerospace Exploration Agency (JAXA) to install Package-2, the add-on components for Package-1 in 2023. It will monitor changes in the concentration of NOx, CO2, and CH4. CAL became the second airline company in the world and the first airline company in Asia to be fitted with laser sensors for precision detection of CO2 and CH4. The project also promoted collaboration in scientific research between Taiwan, Japan, and the EU. By the end of December 2024, CAL assisted in collecting high-altitude atmospheric data from a total of 20,977 flights.

2012-2024
Carbon Disclosure Project (CDP)

CAL supports CDP in promoting the global environmental disclosure system to enhance the management of issues related to carbon, water, and forests worldwide. CAL is Taiwan's first service provider to independently review greenhouse gas emissions generated from its operations and respond to the CDP questionnaire. Since 2012, CAL has conducted greenhouse gas inventory training and surveys of greenhouse gas emissions for its affiliates on a regular basis and disclosed its climate governance, strategies, management of risks and opportunities, indicators and targets, greenhouse gas emissions, and reduction management and performance. CAL has been recognized as a benchmark enterprise. In the future, CAL will continue to review and improve carbon management strategies through participation in the CDP. After receiving a Leadership-level A- rating for five straight years, CAL was named to the Supplier Engagement Rating (SER) A List in 2024 for its active efforts in climate action and supply/value chain management.

2022-2024
Science-Based Targets Initiative (SBTi)

China Airlines actively responded to international carbon reduction initiatives by being the first to sign the Science Based Targets initiative (SBTi) in 2022. The company continuously refines its carbon reduction targets according to the guidelines. In June 2024, China Airlines became the first transportation service provider in Taiwan to officially pass the SBTi organizational review. It was also recognized for aligning with the science-based pathway of limiting global average temperature rise to 1.5°C, as outlined in the United Nations Framework Convention on Climate Change - Paris Agreement. This demonstrates that China Airlines' carbon reduction goals are in line with international sustainability trends, establishing it as a leader in the domestic industry.

2008-2024
Earth Hour

CAL has supported the event since 2008 by working with the Group’ s partners, providing support through concrete actions, and urging the public to take notice of the impact of global warming and climate change through media outlets.

2018-2024
Task Force on Climate-related Financial Disclosures (TCFD)

CAL became Taiwan's first airline to publicly sign and adopt the Task Force on Climate-Related Financial Disclosures (TCFD) in 2018. CAL works actively to make TCFD part of the company's management system. In 2019, we assisted in completing the translation of the TCFD guidelines into Traditional Chinese and participated in several industry-government-academia promotional activities. Since 2021, we have annually published an independent Task Force on Climate-Related Financial Disclosures report showcasing the results of internal management through press releases and social media channels. In 2024, we further followed the Task Force on Nature-Related Financial Disclosures (TNFD) to integrate the TCFD operational mechanism, enhancing the management of nature and climate issues. Additionally, CAL implemented an internal carbon pricing mechanism, initially using the operational costs of international carbon regulations, SAF, and renewable energy as decision-making references for company operations and carbon reduction initiatives. CAL continues to establish a climate governance framework through the Sustainability Committee, Environmental Committee, and TCFD platform. The execution results are reported annually to the Board of Directors for supervision and management, ensuring continuous progress along the carbon reduction pathway.

CAL maintain political neutrality and avoid corruption risks, China Airlines (CAL) has never engaged in lobbying or made political contributions. Instead, CAL focuses on participating in international aviation and nonprofit organizations that influence public policy, aiming to promote industry exchange, development, and sustainability. In 2024, CAL invested approximately NT$50.33 million in organizational initiatives—NT$47.79 million (94.95%) in aviation industry operations and development, and NT$2.54 million (5.05%) in corporate sustainability, environmental, and related professional fields. Detailed participation expenses are disclosed in the ESG data and Appendix – Organizational Initiative Policy Donations and Other Expenditures.

Memberships

Organization Name CAL's Role and Participation Contribution and Benefit in 2024

International Air Transport Association

Sustainability & Environment Advisory Council (SEAC), CSR Work Group, Carbon Offsetting and Reduction Scheme for International Aviation Work Group (CORSIA), Air Freight Carbon Footprint Work Group;		 CAL kept in close touch with IATA headquarters and IATA North Asia and participated in meetings, industry committees and task forces; and served as a member of Sustainability and Environment Advisory Council. It was also involved in environmental discussions relevant to international civil aviation, and supports research and studies of related environmental subjects.
  • CAL assisted IATA’s Executive Committee in formulating and implementing global aviation environmental and sustainability strategies to align with the Paris Agreement carbon reduction targets.
  • As a member of the Sustainability and Environmental Advisory Committee, CAL monitored international trends in sustainable aviation fuel and cabin waste, offering timely input to support Taiwan’s policymaking.
  • In 2024, CAL joined the IATA Carbon Footprint Data Sharing Program, contributing to industry sustainability through data sharing and practical exchange.
  • CAL participated in the IATA 25by2025 initiative to monitor industry workforce diversity and promote gender equality.

Association of Asia Pacific Airlines

Founding Member 		The Company is a founding member of AAPA, exerting every effort to facilitate the cohesion of operators in the Asia-Pacific region and dedicating ourselves to advocating for the development of aviation industry players in the Asia-Pacific region.
Our company also served as the chair of the 35th Environmental Working Group (EWG) meeting.
  • In 2024, AAPA focused on environmental issues, facilitating information exchange among member airlines through meetings and sharing carbon reduction practices.
  • In support of the Paris Agreement and AAPA's goal of 5% SAF usage by 2030, CAL urged regional governments, fuel producers, and industry stakeholders to collaborate in strengthening the SAF supply chain and reducing aviation carbon emissions.

SkyTeam

Alliance Board and Executive Board Member 		CAL became the fifteenth member of SkyTeam on September 28, 2011, and was the first airline in Taiwan that joined SkyTeam. To optimize services and markets in the aviation industry, CAL attends working meetings at all levels, as well as annual meetings held by the Executive Board and the Alliance Board on a regular basis.
  • SkyTeam supports CAL in expanding its global network and strengthening cooperation with member airlines to connect Taiwan with major destinations.
  • CAL joined the SkyTeam RISE Female Leadership Program to foster the development of female executives.
  • CAL participated in the SkyTeam 2024 Sustainable Flight Challenge (TAC) to enhance international visibility.
  • CAL also actively took part in alliance SDG meetings to build consensus on feasible environmental sustainability strategies, ensuring alignment with the goals of the Paris Agreement.

Taipei Airlines Association

Director 		TAA was established in March 1990, with CAL as a founding member airline. Serving in an advisory and coordinating role, CAL acts as a communication bridge between the government and the industry, participating in the annual Member Representative Assembly and board meetings to implement government directives and advocate for industry interests.
  • To combat human trafficking, CAL coordinates with central agencies to provide staff training and reminds foreign travelers at departure counters to provide contact information for emergency support.
  • In response to rising bird strike risks due to climate change, CAL supported TAA in submitting recommendations to the Civil Aeronautics Administration and Taoyuan Airport Corporation to improve flight safety at domestic airports.

Flight Safety Foundation-Taiwan

Managing Director, Technical Regulation Committee - Convener, Educational Training Committee - Convener 		CAL serves as the managing director and the conveners of the FSFT''s Technical Regulation and Educational Training Team, to participate in governance decision-making, establish government-industry-university-institute cooperation mechanism to promote international regulations studying, strategic research and engagement related to international aviation safety and environmental sustainability.
  • CAL leads efforts to collect and study international regulations, promote education, and propose amendments or strategies to improve national legislation and industry competitiveness.
  • CAL also drafts proposals and lobbying documents to urge the government to align with global carbon reduction targets and develop sustainable fuel strategies.
Organization Name CAL's Role and Participation Contribution and Benefit in 2024

Association of Atmosphere Protection in Taiwan (AAPT)

Director 		CAL participates in the decision-making of organizational management, and promote the strategic engagement of the government-industry-university-institute in response to the issues of global atmospheric protection and climate change. CAL helped facilitate the communication between the industry, the government, and the academia about policies, laws, academic research, technology research and development, counseling, and services pertaining to atmosphere protection and climate in Taiwan.

Taiwan Center for Corporate Sustainability (TCCS)

Advisory Director 		CAL served as an advisory director of the Center for Corporate Sustainability, regularly sharing its sustainability practices as a lecturer during themed meetings. CAL also participated in training courses and seminars on sustainable competitiveness and reporting to stay updated on industry trends.
  • As a member and advisory director, CAL gained insights into the latest sustainability laws, regulations, and standards while using the platform to advocate for the industry's interests.
  • On April 25, 2024, CAL co-hosted the 36th Board Meeting of the Taiwan Institute for Sustainable Energy, delivered a speech on ESG practices, and facilitated ESG discussions alongside a visit to its flight simulator and museum to support the sustainable growth of Taiwan's aviation sector.