For the contribution to social investments, CAL donated TWD 39,401,046 in 2022. Commercial initiatives, charitable events and community investments represented 43%, 37%, and 20% of our total social investment, respectively. Social investments could be categorized into materials, money, volunteers, and management overhead, which represented 14.2%, 78%, 0.3% and 7.5%, respectively. For more information, refer to the table below.
Note 1: Meals, events, transportation, and miscellaneous fees (TWD 530,775) + personnel cost (60 volunteers × TWD 176 (minimum hourly wage based on the Labor Standards Act) × 1 hour) = TWD 541,335.
Note 2: Meals, events, transportation, and miscellaneous fees (TWD 269,230) + personnel cost (5 volunteers ×
TWD 176 (minimum hourly wage based on the Labor Standards Act) × 3 hours) = TWD 271,870.
Note 3: Meals, events, transportation, and miscellaneous fees (TWD 315,000) + personnel cost (10 volunteers
× TWD176 (minimum hourly wage based on the Labor Standards Act) × 3 hours) = TWD 320,280.
Note 4: Meals, events, transportation, athlete attendance fees, and miscellaneous fees (TWD 1,116,750) +
personnel cost (12 volunteers × TWD 176 (minimum hourly wage based on the Labor Standards Act) ×
4 hours) = TWD 1,125,198.
Note 5: Tuition: TWD 350 / lesson (3 hours) per student × 1,129 students = TWD 1,185,450.
Note 6: The benefits from media exposure cannot be estimated and are thus calculated by ad placement:
TWD 100,000 / ad × 123 ads = TWD 12,300,000.
Note 7: Total amount of flight tickets / transportation fees (TWD 25,167,424) – discount (TWD 6,512,524) =
TWD 18,654,900 (revenue).
Note 8: As the aforementioned effectiveness of social involvement is hard to quantify, the environmental /
social effectiveness is presented by cost.
Social Development
Having long attached importance to education and sports promotions, CAL continuously invests its resources in social development to ensure substantial improvements in children's education while promoting the steady development of local athletes and increasing opportunities for participation in international contests.
Strengthening Education
CAL Group is committed to long-term investments for promoting the growth of local education in Taiwan by taking actions to support the UN SDG4 Sustainable Development Strategy. It uses its unique aviation resources and adopts an education approach with interactions and fun to motivate children to learn and ensure substantive improvements in children’s education. In addition, CAL also leverages industry-academia collaboration to teach students about the operations of the aviation industry and broadens young children’s perspectives for future employment. We have also actively engaged in industry-academia partnerships with universities in Taiwan since 2013 to provide opportunities for acquiring professional knowledge and technical skills to support both the industry and academia.
Industry-academia Collaboration
In support of the “Industry-Academia Collaboration for Technical Colleges and Universities and Talent Cultivation” of the Ministry of Education, CAL adopted three approaches for industry-academia collaboration with maintenance and repairs talents, aerospace engineering talents, and campus talent cultivation programs. We shared our extensive practical experience with aviation-related training facilities and courses and trained 149 aviation professionals in 2022. CAL President Shing-Hwang Kao was invited to give a speech on the topic of “Changing and Unchanging Aspects of CAL in the Pandemic” at the National Taiwan Ocean University to maximize corporate influence. He exchanged ideas with graduate students of the Department of Shipping and Transportation Management and communicated the core business philosophy of the aviation industry based on his practical experience. By sharing and connecting resources of the academia and industry, CAL promotes the sustainable development and cultivation of talents.
Lectures by Volunteers
Since its establishment in 2011, the “China Airlines Volunteers Club” has been dedicated to supporting disadvantaged groups in society. Every year, it regularly visits neighboring schools to give lectures, encourage students to cultivate an international vision, and pass on aviation knowledge and English lessons. We support UN SDG4 and use our corporate expertise and strengths to provide high-quality and equitable education, ensure that education is provided without discrimination, and promote lifelong learning. In 2022, CAL volunteers provided lectures in five schools including Xihai Elementary School, Zhuwei Elementary School, Kuolin Elementary School, and Qing-Xi Elementary School, which benefited 580 students. We hope to provide online or in-person lectures to more schools in the future to share aviation knowledge, enrich the learning experience, and promote diverse growth.
Charity Sport Camps
In 2022, CAL invited famous Taiwanese athletes to jointly organize a charity baseball camp and a charity basketball camp and combine sport activities with charity. A total of 86 students benefited from the activities, which supported the United Nations' SDG4 for high-quality and equitable education and SDG8 for decent work and economic growth. CAL increased the sponsorship and value of the activities across the board.
Care for Social Equality and Education Issues of the Disadvantaged
Tigerair Taiwan formed a partnership with the Eslite Foundation for Culture and the Arts and organized an internal book donation campaign titled "Second Life for Good Books". It raised 87 books and donated them to the Eslite Foundation for Culture and the Arts to provide to children and teenagers aged 6-15. The books became gifts for children in remote rural areas.
Flight Simulation Camp
Mandarin Airlines organized the Flight Simulation Camp with instructions provided by professional pilots in the simulator. The simulation system and projection screens simulate realistic operations inside the cockpit and real pilots provide one-on-one instructions for participants to understand flight procedures, cockpit components, and functions of each button. They experienced taxiing, taking off, turning, and landing in a realistic setting, which provided opportunities for learning to students who wish to pursue careers as pilots. In 2022, there will be a total of 4 echelons, and a total of 14 students will complete the flight simulation experience.
Environmental Education
CAL upholds its mission and responsibilities for sustainable development. CAL recognizes that the Earth’s environment is precious and irreplaceable; we are deeply aware of our corporate responsibility to conserve natural resources and protect the environment. In view of this, CAL has taken the initiative in protecting the environment by organizing social welfare activities and environmental education, in order to uphold the responsibility for environmental sustainability, generation after generation.
Coastal Cleanup
In response to the International Coastal Cleanup Day, CAL has organized the annual coastal cleanup at Zhuwei Fishing Harbor since 2011. In 2021, CAL organized an online coastal cleanup course due to the pandemic and a total of 761 employees completed the course, which improved their knowledge regarding coastal cleanup. When pandemic prevention regulations were relaxed in 2022, CAL resumed its real actions for protecting the Earth with 273 employees of CAL Group and their family members. We made use of their knowledge for coastal cleanup and played our part in environmental protection.
CAL Supports the International Coastal Cleanup Day and Collected Waste With a Total Weight of 198kg in 2022
Tree Planting
CAL takes real actions to care for the island and joins efforts to create a green and sustainable environment. CAL organized an ESG tree planting activity titled “CAL Plants Trees in Taoyuan” at the Hengshan Calligraphy Art Park in Taoyuan City. The Chairman Su-Chien Hsieh, President Shing-Hwang Kao, and CAL employees jointly planted more than 140 seedlings of hope under the sun in May. The seedlings are expected to absorb 1,100kg of carbon during the five-year cultivation period. CAL took real actions to care for the island and hopes to use the tree planting activity and meticulous care in the future to help every seedling grow into a tree. CAL shall fulfill its responsibilities and obligations to the protection of resources and the ecological environment and fulfill sustainability actions.
CAL Group Organized the ESG Tree Planting Activity to Plant Seedlings of Hope
Charity Donations to Support Environmental Protection and Reus
CAL has always been committed to environmental sustainability and organized several donation activities in 2022 to support the Earth: CAL ground service employees supported the old shoe donation activity of the Step 30 Project in Taiwan and collected 1,137 pairs of shoes, which were donated to the Step 30 International Ministries. CAL also donated Ghost Festival supplies to Leren Home in Kaohsiung, Muhsiang Sweet Home, and White Home to leverage its role as the top airline company and encourage charitable donations. The donations also promoted the concept of reducing waste and supported sustainable development in Taiwan.
Animal Conservation with Aviation
Mandarin Airlines supports animal conservation with aviation and participated in bird release and training to jointly bear witness to the results of animal conservation. It worked with Taipei Zoo in a long-term collaboration for the conservation of blue- tailed bee-eaters by transporting abandoned eggs from Kinmen to Taipei. In October 2022, 7 blue-tailed bee-eaters were successfully incubated. Flight attendants of Mandarin Airlines attended the bird release event and bore witness to the results of animal conservation. Visitors can now enjoy a marvelous view of the blue-tailed bee-eaters at the Pangolin Dome in the zoo.
Tigerair Taiwan has supported the corporate animal adoption plan of Taipei Zoo since 2015. In addition to adopting the tigers, it also adopted the leopard cats and clouded leopards since 2017 to support animal conservation and academic research with real long-term actions, protect habitats in the wild, and make our environment safe and natural for the coexistence of humans and wild animals.
Blue-Tailed Bee-Eater Source:Taipei Zoo
Blue-Tailed Bee-Eater Egg Retrieval, Nurture, Release, and Training Program
Training Blue-Tailed Bee-Eaters to Feed in Flight
Abandoned Eggs Kicked Out of Nests by Birds on the Sandy Slopes of a Beach in Kinmen
Tigerair Taiwan Continues to Support the Animal Adoption Plan of Taipei Zoo
Corporate Animal Adoption and Conservation Plan
Actions for Restoring the Environment
To support Earth Hour on March 26, Tigerair Taiwan executes one electricity conservation campaign each quarter. The lights in the area used by Tigerair Taiwan in CAL Songshan Park are switched off for one hour during lunch break to help employees understand how everyone can change their habits during the global climate change to care for the environment and the Earth. Tigerair Taiwan takes the lead in corporate actions to exert its influence. It encourages employees to turn off the lights for one hour during Earth Hour when they go home, and encourages them to adopt low-carbon lifestyles and change habits which deplete the Earth’s resources.
In addition, Tigerair Taiwan organizes a “meatless lunch” event every quarter to support the November 25 International Meatless Day (also known as the World Vegetarian Day) to reduce carbon emissions with a meatless diet. According to statistics compiled by the Discovery Channel, one meatless meal reduces carbon emissions for the Earth by 1.92kg. Tigerair Taiwan hopes that the example it sets can influence employees’ daily life. If the campaign can be continuously implemented for 21 days, it can reduce the burden of a forest (approximately 5,000 trees) for absorbing carbon emissions. It hopes to connect the influence of more people and preserve the wonders and life of the Earth.
Electricity Conservation Day at CAL Songshan Park
Electricity Conservation Day at CAL Songshan Park
Meatless Day (Sample Employee’s Self-Prepared Meal)
Mandarin Airlines Holiday -Low-carbon and Smart Tourism
Mandarin Airlines launched the “Mandarin Airlines Holiday - Low-carbon Tourism” and “Mandarin Shop - Smart Tourism” campaigns in collaboration with Kinmen County Government and tourism e-commerce operator ezfly Group. Kinmen has been designated as a low-carbon island by the Executive Yuan for the 10th year. Low-carbon and sustainability are long-term goals for Kinmen, which partnered with Mandarin Airlines and ezfly to jointly promote Kinmen’s kaoliang dried beef, a paradigm of the circular economy. They also integrated digital technology into the tourism experience through the Mandarin Shop to provide visitors in Kinmen with a more sustainable shopping environment and services, attain “low-carbon and smart tourism”, protect the environment, and ensure coexistence.
Mandarin Airlines Holiday Offers Local Travel + Unique Gifts
The “Mandarin Shop” Online Shopping Mall Offers a Dazzling Range of Products
New Environmentally Friendly and Carbon-reduction Self-check-in Kiosk
Mandarin Airlines has introduced a new generation of design concept Kiosk self-check-in kiosk machines, adopting the latest zero-contact technology, and e-operations to reduce traditional paper consumption and manpower. In 2022, a total of 27 Kiosks will be used in 7 airports in the province. The total number of 524,562 people, save labor up to 41,228 hours, reduce carbon emissions and respond to pandemic prevention, zero-contact, hygienic and convenient. The fuselage is in the shape of a Q-version Costin baby, attracting many passengers to take the first-hand experience and take photos with the cute Costin baby. During the pandemic, it was well received and praised by tourists. Improve self-check-in efficiency.
Passengers Quickly Learned How to Use the Kiosk with the Guidance of Service Personnel
It Uses a 19” Infrared Non-Contact Touch Screen that Allows The User to Complete All Check-in Procedures by Hovering Their Fingers Over the Screen Instead of Touching it
Sports Activity
CAL has supported the development of Taiwan’s sports and sponsored domestic athletes in overseas competition for many years. Through our own air transportation expertise, we help Taiwanese athletes participate in international sports events, supporting Taiwanese athletes and teams to win international fame with concrete actions. In 2022, CAL sponsored a number of sports events to jointly improve the sports environment in Taiwan and enhance Taiwan’s international competitiveness and rankings.
CAL Sponsored the Local Team P.LEAGUE + Taoyuan Pilots Source: Taoyuan Pilots
Creating a Sustainable Society
As the pandemic gradually subsided in 2022, CAL adjusted operations and gradually restored passenger flights. CAL remains committed to creating a sustainable society. We actively make the best use of our capacity to continue to connect Taiwan’s economy to the world and support international initiatives. We also spare no effort in supporting social welfare and achieving our goals of creating a positive cycle of social and corporate development.
Social Investment Evaluation
Since2015, CAL has adopted the London Benchmarking Group (LBG) model to analyze the effectiveness of social investment and quantify the influences of various resources invested in society and the business itself. CAL adopted the Social Return on Investment (SROI) model in 2019 to analyze the benefits of individual charity programs. CAL took the 2022 CAL volunteer teaching activity as the target for calculation. According to the SROI evaluation method, the calculation result of this activity is 8.62, which means that for every TWD 1 invested, TWD 8.62 of social benefit can be generated.
For the contribution to social investments, CAL donated TWD 39,401,046 in 2022. Commercial initiatives, charitable events and community investments represented 43%, 37%, and 20% of our total social investment, respectively. Social investments could be categorized into materials, money, volunteers, and management overhead, which represented 14.2%, 78%, 0.3% and 7.5%, respectively. For more information, refer to the table below.
Types of Social Involvement
Input of Social Involvement
Effectiveness of Social Involvement
Environmental / Social Effectiveness
Benefits to Business Operations
Facebook Page Likes: 1,106,652
(Note 6)
(Note 7)
The effectiveness of social involvement is calculated as follows:
Note 1: Meals, events, transportation, and miscellaneous fees (TWD 530,775) + personnel cost (60 volunteers × TWD 176 (minimum hourly wage based on the Labor Standards Act) × 1 hour) = TWD 541,335.
Note 2: Meals, events, transportation, and miscellaneous fees (TWD 269,230) + personnel cost (5 volunteers × TWD 176 (minimum hourly wage based on the Labor Standards Act) × 3 hours) = TWD 271,870.
Note 3: Meals, events, transportation, and miscellaneous fees (TWD 315,000) + personnel cost (10 volunteers × TWD176 (minimum hourly wage based on the Labor Standards Act) × 3 hours) = TWD 320,280.
Note 4: Meals, events, transportation, athlete attendance fees, and miscellaneous fees (TWD 1,116,750) + personnel cost (12 volunteers × TWD 176 (minimum hourly wage based on the Labor Standards Act) × 4 hours) = TWD 1,125,198.
Note 5: Tuition: TWD 350 / lesson (3 hours) per student × 1,129 students = TWD 1,185,450.
Note 6: The benefits from media exposure cannot be estimated and are thus calculated by ad placement: TWD 100,000 / ad × 123 ads = TWD 12,300,000.
Note 7: Total amount of flight tickets / transportation fees (TWD 25,167,424) – discount (TWD 6,512,524) = TWD 18,654,900 (revenue).
Note 8: As the aforementioned effectiveness of social involvement is hard to quantify, the environmental / social effectiveness is presented by cost.