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Description
  1. The e-shopping discount cannot be combined with onboard discounts or any DFP member/ co-brand card discounts except for the mileage offset program.
  2. The e-Shopping discount is based on the month of your flight (effective from date of flight departure from Taiwan.) Please refer to purchase receipt on-board for actual price details. The price information shown on e-Shopping preorder is for reference only.
  3. Please note e-Shopping is available for ordering 24 hours to 14 days prior to your departure from Taoyuan , Kaohsiung Taichuang and  Taipei Songshan airport.  Also, it's available for ordering 48 hours to 14 days ahead of departure from Tainan airport.
  4. If you travel from other than Taiwan, e-Shopping is available for ordering 48 hours to 14 days prior to your flight departure date.
  5. If you need to book with UnionPay card, please complete the reservation process at e-Shopping web page from 72 hours to 14 days before your scheduled takeoff time. UnionPay Card payment is not permitted during 22:30-23:59 Taiwan time (UTC+8). After the actual transaction is completed onboard the flight, and if the conditions are met at the end of month, the discounted amount will be calculated based on the exchange rate at time of flight, and then converted into TWD to be refunded to passenger's account/bill.
  6. Kindly note e-Shopping and pre-order service is not available for code-shared flights. Please accept our apologies for failed delivery of pre- ordered merchandise due to flight changes, cancellations, aircraft operation, bad weather and other force majeure events.
  7. If  there is any change to your pre-order's flight reservation data (including flight number, cabin class, flight schedule or passenger name), your pre-order will automatically be cancelled. Please remake your pre-order within the time period designated for your flight, and verify your credit card again to receive a new acknowledgment code. If you redeem mileage to offset part of your e-Shopping payments, please make sure to cancel your original pre-order within the prescribed e-Shopping time-frame to reimburse the redeemed mileage. Then please rebook your new flight/date and access to e-Shopping page to pre-order again.
  8. Because of limited space, each product will have only 15 items on-board for pre-order sale. Our cabin crew will deliver your ordered items and collect payment on flight in accordance with your pre-order details. Partial purchase is not accepted onboard.
  9. The pre-order Duty Free item's price, style and free gift may be different on-board. There will be no further notice on any difference. Please refer to the actual delivery and price details on-board.
  10. Due to in-flight transactions cannot be verified in real time, please do not use Debit card (except UnionPay Debit Card) or multi-function cash cards (e.g., iCash Credit Card) to pre-order because the in-flight sales system will automatically block these types of cards, and you will not be able to complete your transaction and collect your order.
  11. The sale of Duty Free alcohol items is based on the local 'Regulation of Tobacco & Alcohol Control' and related rules. CAL reserves the right not to sell alcohol to passengers under eighteen.
  12. For exchange or return, passengers must produce official receipts and purchased merchandise within 30 days. 
  13. Please present your credit card used online as in-flight identification. When picking up your purchase, you need to present your credit card again to ensure the safe transaction. Failure to provide the same credit card used online can result in automatic cancellation of the transaction.
  14. To prevent from being confiscated, transit/transfer passengers shall check the local customs for maximum quantity before purchasing duty free items of liquids, gels and aerosols.
  15. If offers and discounts can no longer apply after the refund, the total price of the purchase order will be recalculated.

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