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pre-order information

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DFP Membership Card Number are 7 digits starts with WB/CB/etc

(If you have many Reservation Number, please log in by Reservation Number directly.)

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Description
  1. Please bring the same credit card onboard. To ensure safe transactions, please present the same credit card used to pre-order for in-flight transaction. Failure to provide the same credit card used online can result in automatic cancellation of the transaction.
  2. The e-shopping discount cannot be combined with onboard discounts or any DFP member/ co-brand card discounts except for the mileage offset program.
  3. Please accept our apologies for failed delivery of pre- ordered merchandise due to flight changes, cancellations, aircraft operation, bad weather and other force majeure events.
  4. If  there is any change to your pre-order's flight reservation data (including flight number, cabin class, flight schedule or passenger name), your pre-order will automatically be cancelled. Please remake your pre-order within the time period designated for your flight.
  5. If you redeem mileage to offset part of your e-Shopping payments, please make sure to cancel your original pre-order within the prescribed e-Shopping time-frame to reimburse the redeemed mileage. Then please rebook your new flight/date and access to e-Shopping page to pre-order again.
  6. Partial purchase is not accepted onboard.
  7. The pre-order Duty Free item's price, style and free gift may be different on-board. There will be no further notice on any difference. Please refer to the actual delivery and price details on-board.
  8. The sale of Duty Free alcohol items is based on the local 'Regulation of Tobacco & Alcohol Control' and related rules. CAL reserves the right not to sell alcohol to passengers under eighteen.
  9. To prevent from being confiscated, transit/transfer passengers shall check the local customs for maximum quantity before purchasing duty free items of liquids, gels and aerosols.
  10. If offers and discounts can no longer apply after the refund, the total price of the purchase order will be recalculated.
  11. If you did not complete the transaction onboard, the refund to your account will be processed in about 10 working days. 

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