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Conditions of Use

  • Please note only confirmed reservations are able to use "e-Shopping" pre-order service.
  • Please note only one online pre-order is allowed per passenger per flight. Multiple pre-orders will cause order cancellation.
  • For flight departing from Taiwan airports including TPE, KHH, RMQ and TSA, please make your preorders online  between 24 hours to 14 days prior to flight departure.
  • For flight departing from non-Taiwan airports, please make your preorders online between 48 hours to 14 days prior to flight departure.
  • For flight to and from Tainan Airport, please make your preorders online between 48 hours to 14 days prior to flight departure. 
  • If you need to book with UnionPay card, please complete the reservation process from 72 hours to 14 days before your scheduled takeoff time. UnionPay Card payment is not permitted during 22:30-23:59 Taiwan time (UTC+8). After the actual transaction is completed onboard the flight, and if the conditions are met at the end of month, the discounted amount will be calculated based on the exchange rate at time of flight, and then converted into TWD to be refunded to passenger's account/bill.
  • For flight number CI011、CI031、CI052、CI054、CI058、CI082, please make your preorders online between 72 hours to 14 days prior to flight departure.
  • Kindly note e-Shopping and pre-order service is not available for code-shared flights and CI933, CI934, CI601, CI602, CI919, CI920, CI935, CI936, AE1841, AE1842, CI8610 and ect. departing on specific dates.
  • Please accept our apologies for failed delivery of pre- ordered merchandise due to flight changes, cancellations, aircraft operation, bad weather and other force majeure events.
  • If  there is any change to your pre-order's flight reservation data (including flight number, cabin class, flight schedule and passenger name), please remake your pre-order within the time period designated for your flight, and verify your credit card again to receive a new acknowledgment code.
  • Online e-Shopping payment system only accepts card payments by UnionPay Card including UnionPay Debit Card, or any credit card that can be verified by 3D Secure. American Express is temporarily not accepted. Purchase will be charged at the time of pre-order. Please bring the same credit card onboard. When making onboard collections, cash, vouchers, and coupons or gift certificates are not acceptable payment methods. 
  • If you did not complete the transaction onboard, the refund to your account will be processed in about 10 working days. 

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