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Terms & Conditions

 
Buying Information

1. Please accept our apologies for failed delivery of pre-ordered merchandise due to flight changes, cancellations, bad weather and other force majeure events.
 
2. Online e-Shopping
Departure from Taiwan
Taoyuan/ Songshan/ Taichung/ Kaohsiung airport: 24 hours~14 days before the departure
Tainan airport: 48 hours~14 days before the departure

Departure from any other airports outside of Taiwan
48 hours~14 days before the departure

Departure from Taiwan / any other airports outside of Taiwan
If you need to book with UnionPay card, please complete the reservation process at e-Shopping web page from 72 hours to 14 days before your scheduled takeoff time. UnionPay Card payment is not permitted during 22:30-23:59 Taiwan time (UTC+8).
 
3. Dynasty Members who pre-order duty-free items online can use their miles to offset part of the payment. (Does not include flights that departure from and arrive in Taichung)

4. Please consult Cabin Crew for the exact payment amount shown on inflight sales system, discount of tabacco and selected items are excluded.  The e-shopping discount cannot be combined with onboard discounts or any DFP member/ co-brand card discounts except for the mileage offset program.

5. As per the Computer-Processed Personal Data Protection Law, China Airlines is obligated to maintain confidentiality in the collection, processing, and use of consumers’ personal information and shall not disclose such information to third parties or use it for other purposes without prior written consent from the consumer. In the event of consumer litigation, both parties agree that Taiwan Taipei District Court shall be the court of first instance.
To protect against the risk of credit card fraud, a flight attendant must verify and write down the credit card holder’s passport number on the credit card transaction slip for every transaction that exceeds USD250 (inclusive). The passport number is written down in this case at the request of the acquiring bank to authenticate the credit card holder’s identity. The Company’s action for passport verification for inflight sales of duty-free goods does not involve collection of personal information, and is outside the scope of regulations from the Personal Information Protection Act.
 
6. Products shown in pictures are for display purposes, and do not represent actual product sizes.

7. For alcoholic products, please be informed of the regulations regarding importation of duty-free products into the country of interest.

8. We regret that we do not provide packing services on in-flight sales purchases. Some products may have a warranty period. Please refer to the instructions inside the product package for details, and keep warranty with a copy of your receipt for record.

9. Payment 
Credit Card 
◎Purchase will be charged at the time of pre-order.
◎Online e-Shopping payment system only accepts card payments by UnionPay Card including UnionPay Debit Card, or any credit card that can be verified by 3D Secure. Please bring the same credit card onboard. When making onboard collections, cash, vouchers, and coupons or gift certificates are not acceptable payment methods.
◎When making reservation, please do not use multi-functional cash advance card or debit card (with the exception of UnionPay Debit Card).

10. After-sales Service 
Please have your receipts and proof of purchase in order for duty-free product returns, exchanges, and repair warranty services. Within 30 days of purchase, bring the receipts and products with their packaging (including boxes, warranty cards, accessories, complimentary gifts, etc.) for exchanges or returns. Products labeled unreturnable cannot be returned, such as cosmetics, self-care products, perfumes, alcohol, food products and magazines, and returns and exchanges will not be accepted after packaging has been removed (does not apply to defective products).
For any questions, please contact us at duty-free@china-airlines.com, or call us from 08:00~16:30 (Mon-Fri, apart from public holidays) at +886 2 412-9000. (Note: for customers traveling to and from Taichung, please call Mandarin Airlines at +886 2 2717-1188 ext 3611 or 7425, or email to service@email.mandarin-airlines.com)

If offers and discounts can no longer apply after the refund, the total price of the purchase order will be recalculated.

11. Buying information could change without prior notice.
 
 

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