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Terms & Conditions

 Buying Information

1. Please accept our apologies for failed delivery of pre-ordered merchandise due to flight changes, cancellations, bad weather and other force majeure events. Partial purchase is not accepted onboard.
 
2. Online e-Shopping
Departure from Taiwan
Taoyuan/ Songshan/ Taichung/ Kaohsiung airport: 24 hours~14 days before the departure
Tainan airport: 48 hours~14 days before the departure

Departure from any other airports outside of Taiwan
48 hours~14 days before the departure

Departure from Taiwan / any other airports outside of Taiwan
If you need to book with UnionPay card, please complete the reservation process at e-Shopping web page from 72 hours to 14 days before your scheduled takeoff time. UnionPay Card payment is not permitted during 22:30-23:59 Taiwan time (UTC+8).
 
3. Dynasty Members who pre-order duty-free items online can use their miles to offset part of the payment. (Does not include flights that departure from and arrive in Taichung)

4. Discount of selected items are excluded. 

5. As per the Computer-Processed Personal Data Protection Law, China Airlines is obligated to maintain confidentiality in the collection, processing, and use of consumers’ personal information and shall not disclose such information to third parties or use it for other purposes without prior written consent from the consumer. In the event of consumer litigation, both parties agree that Taiwan Taipei District Court shall be the court of first instance.
To protect against the risk of credit card fraud, a flight attendant must verify and write down the credit card holder’s passport number on the credit card transaction slip for every transaction that exceeds USD250 (inclusive). The passport number is written down in this case at the request of the acquiring bank to authenticate the credit card holder’s identity. 
 
6. Because of limited capacity in-flight, certain flights do not offer complete selections of duty-free products.  And products shown in pictures are for display purposes, and do not represent actual product sizes.

7. For alcoholic products, please be informed of the regulations regarding importation of duty-free products into the country of interest.

8. We regret that we do not provide packing services on in-flight sales purchases. Some products may have a warranty period. Please refer to the instructions inside the product package for details, and keep warranty with a copy of your receipt for record.

9. Payment 
Credit Card 
◎Purchase will be charged at the time of pre-order.
◎Online e-Shopping payment system only accepts card payments by UnionPay Card including UnionPay Debit Card, or any credit card that can be verified by 3D Secure. 
American Express is temporarily not accepted. Please bring the same credit card onboard. When making onboard collections, cash, vouchers, and coupons or gift certificates are not acceptable payment methods.

10. After-sales Service 
Please keep your receipts for returns, exchanges or item repairs and maintenances. If defects or unsuitability issues are found in duty-free products purchased in-flight, please apply for replacement or refund within 30 days of purchase. The original receipt has to be produced and the product(s) have to be in complete and original packaging. For personal hygiene reasons, cosmetics and certain products cannot be returned or exchanged once they have been opened or used.  For returns and exchanges after purchase, please contact customer service center.
For more information or to lodge a complaint, please contact customer service at +886 2 412-9000 from 08:00 to 16:30 Monday through Friday (except national holidays) or via email at duty-free@china-airlines.com. (Note: For Mandarin Airlines Taichung routes, customer service please contact +886 2 2717-1188 ext. 3611 or 7425, or via email at service@email.mandarin-airlines.com)

*If offers and discounts can no longer apply after the refund, the total price of the purchase order will be recalculated. 
*If you did not complete the transaction onboard, the refund to your account will be processed in about 10 working days.


11. Buying information could change without prior notice.
 

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