• Online refunds are available only for completely unused CI tickets purchased on this website within two years of the date of issue.
  • The refund amount will be reimbursed to original cardholder and his/her card number for subject ticket payment. Please provide the original credit card number and name of cardholder who pay the ticket so as to be allowed to access the refund process on line.
  • We will prompt refund as possible once receive your request and the duration of reimbursement will subject to card-issuing banks handling procedures, and the refund service charge will be deducted from original amount.
  • If you are submitting a refund request within 24 hours after purchase and the reservation was made one week or more prior to a flight's scheduled departure, you are entitled to a full refund without service charge. If these conditions apply, click ‘Within 24 hours of purchase’ below to request a full refund.
  • Refund service for partially used ticket, free ticket award, and ticket involving other airlines cannot be applied on website please contact nearest CI branch office for more details.
  • Tickets in conjunction with Turbojet/THSR ticket cannot apply refund service via website, please contact CI branch office for more details.
  • Once you changed reservation online, please proceed to CI branch office for your ticket refund.
  • Tickets commencing from Korea, if the refund is made 10 days or more prior to a flights departure date, may be cancelled without penalty for a full refund within 7 days after purchase. Please contact our Korean office for details.
Please provide the reason of the refund for better and more complete service from China Airlines. Thanks!

*Family name
*Given name
*Ticket number to be refunded
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