Notice
- This portal is only for cancellation of your itinerary, not for ticket refund.
- If you need to refund your ticket, you may be charged for the refund fee according to the rules of your ticket. For tickets which purchased from China Airlines website, Call Center, downtown ticketing office or airport ticketing counter, please apply through Refund Tickets. If your ticket was purchased through travel agents, please contact with your travel agent for refund. Some types of tickets may be refunded the unused tax only according to the rules of your ticket.
- Please note tickets have to be used in sequence of the itinerary. If you still need to use your ticket, please contact your travel agency or CI/AE branch offices according to your original booking channel to rearrange your itinerary and reissue the ticket. You may be charged for the change fee and the fare difference according to the rules of your ticket.
- You can cancel the selected flight segment(s) for ALL passengers via this portal at least 3 hour prior to the flight departure time for all booking channels. If any passenger has already completed online check-in, please ensure to cancel online check-in before you cancel the booking via this portal.
Conditions as below are not eligible for online cancellation, please contact your travel agency or CI/AE branch offices according to your original booking channel.
- Make a cancellation for partial passengers
- Group passengers
- Bookings include the flights operated by other airlines
- Unable to cancel on-line for technical or other reasons
