Energy-efficient Aircraft

CAL actively introduces passenger aircrafts such as A350-900, B777-300ER, A321neo and B777F freighter, and combines the newest energy-saving aviation technologies and green design concepts and elements. Taking into account the needs of passenger activities and crew cabin service on board, the aircrafts are equipped with optimized light and temperature control mechanisms, lightweight materials, and energy - saving equipment to provide passengers a comfortable and ergonomic flight experience.

Ticket Service

The new generation CAL APP features a passenger-convenience oriented design and provides 11 full services, such as online reservation, tickets, check-in, seat selection, and meal selection , etc. And electronic boarding passes are used to reduce physical printing.

Airport Services

Through procuring large-sized bottled beverages, local food ingredients, implementing waste classification and recycling, and strengthening the improvement of energy-saving lighting and energy management, CAL oversees VIP service quality and environmental loads.

Strict Controls over Water Quality on Aircraft

CAL has laid out drinking water treatment processes, adopted controls for pre- and post-flight water refill and disinfection processes to protect the quality of drinking water and prevent resource wastage.

Before water refilling:
  • Strictly select qualified ground handling agents to perform aircraft water filling operations. The water samples shall be sent to go through multiple filtration equipment and chlorination to guarantee good quality.
  • Water samples shall be sent regularly to qualified laboratory for inspection to ensure compliance with national drinking water standards.
  • For stations with high risk of water supply, the aircraft refilling will be conducted in previous station with qualified water standard, or mineral bottled water will be used.

Water supply procedure
  • In a period of refilling, added extra cartridge depending on the operational risks; Activated Carbon Filters were added in the outlet of potable water equipment in the aircraft.
  • Supervise the quality of water supply service strictly to ensure the water supply source meets the standards.
  • Analyze and manage the water consumption of outstations, and reduce unnecessary waste of water resources by appropriately controlling the water supply , thus reducing water consumption, fuel consumption and carbon emissions.

Potable water self-testing and disinfecting of aircraft potable water system:

  • Ahead of other Taiwan’s airlines incorporate environmental management system to water management and audit plan; Regular and random water quality monitoring, water inspection shall be carried out by qualified laboratory.
  • Inspection frequency for disinfect tank and replace filter which are stricter than the manufacturer manual.
  • If the aircraft has on overnight stop in outstations, the aircraft water tank and the remaining water in the pipeline will be drained to avoid bacteria breeding.
  • Perform regular and random water quality monitoring and inspecting every year. If abnormal conditions happened (e.g. water with impurity, polluted water), on-board water supply will be stopped immediately, disinfection operations will be conducted and water samples will be sent for analysis and inspection to ensure the water quality meets national standards.

Service-related Waste Management

As waste management of air services involves a wide range of service businesses, CAL has further formed a Waste Task Force in 2019, inviting services, supplies, planning, and quality assurance units, as well as supplier partners in catering and cabin cleaning, to establish a regular communication platform to study and analyze management trends in waste management of air services and discuss relevant strategies. The Waste Task Force is responsible for three major aspects of waste management, namely, green design, waste reduction, and communication with passengers, with a view to utilizing resources properly, reducing waste and external environmental costs and mid-to-long term compliance risks for air services.

Waste Management Principles Major Aspects of Promotion Promotional Measures Operation Achievements
Refuse Green design
  • Promoted and implemented electronic operation
  • Increase the proportion of green / environment-friendly products
  • Worked with suppliers to reduce plastic and use of single-use plastics (SUP)
  • Use of pillow case and headrest covers made from recycle PET yam and café yam polyester
  • Full replacement of plastic stirring sticks with birch sticks
  • Replace ice cream in plastic containers with ice pops (wooden sticks)
Reduce Waste reduction
  • Promote weighing of actual waste on return flights to Taiwan
  • Set per-capita waste generation targets for VIP lounge waste
  • Supply chain resource management
  • 1. Completed the first weighting operations and we plan to implement the operation twice in 2021
  • Have set the average reduction target for Taoyuan Airport VIP lounge (< 0.13 kg / person)
  • Will perform Group catering resource survey
Reuse Communication with passengers
  • Encourage passengers to bring their own personal belongings, such as earphones and reusable food ware
  • Reuse inflight products under high safety and food safety standards, as well as avoiding and reducing use of SUP
  • Promote environmental protection initiatives, such as the "Chopsticks for Home" campaign
  • Developed the Foldable Platinum Silicone Cups with Zen Zhou
  • Published 8 environmental protection articles and pushed 14 environmental protection videos via push notifications in 2020

The Flow of Cabin Waste Handling


Onboard Service

  • Reduce Fuel Consumption and Carbon Emission

    CAL is committed to promoting mobile and electronic service processes, reducing paper and aircraft load, and providing lightweight and environmentally friendly services on board, such as portable headsets, environmental friendly head cushions and pillow case to reduce fuel consumption and carbon emissions.

  • Environment Conservation

    CAL reduces the use of plastic raw materials, and provides environmentally friendly paper towels and onboard magazines printed on FSC certified paper, to demonstrate protective measures for previous rainforests and virgin forests through actions.

  • Reduce Carbon Footprint

    CAL uses local food ingredients as the first priority to support Taiwan and local agricultural industry in the world. Not only the food delivery journey is shortened and the carbon footprint is also reduced.

  • Promote the Awareness of Environmental Protection

    Through promoting diverse actions such as providing onboard environmental video broadcast options, environmental slogan printed packaging, eco shopping and invitation for shutting window blinds during the summer season, CAL actively facilitates and promotes green consumption and environmental awareness among the passengers. CAL also communicates the corporate concept and performance of environmental protection with stakeholders through official website and social media in hopes of creating and spreading the awareness of sustainability.

Green Freight

Aside from renewing the fleet, CAL is also committed to improving the overall freight and logistics operational and energy efficiency. Through continually combining the partners from upstream and downstream and supply chain management, CAL actively supports the IATA e-freight paperless initiative and promote mobile and electronic service processes.

Implement Conservation Policies

CAL actively supports biodiversity and maintains the sustainable development of global ecological environment through signing the Buckingham Palace Declaration against illegal wildlife trafficking and reinforcing policies to prohibit the transport of shark-fin, non-human primates and illegal wildlife containing cargoes. CAL also declared the group’s determination in prohibiting food ingredients containing protected species.