E
Sustainable Environment
S
Prosperous Society
G
Corporate Governance
  1. Home
  2. Environmental Governance
  3. ECO Action
  4. ECO Service
< Back

ECO

We implement ECO services with core values of creativity, technology, environmental protection, inspiration, and trust. We invite customers to join us in protecting Mother Earth.

Energy-efficient Aircraft

CAL actively introduces passenger aircrafts such as A350-900, B777-300ER, A321neo ,787-9 and B777F freighter, and combines the newest energy-saving aviation technologies and green design concepts and elements. Taking into account the needs of passenger activities and crew cabin service on board, the aircrafts are equipped with optimized light and temperature control mechanisms, lightweight materials, and energy - saving equipment to provide passengers a comfortable and ergonomic flight experience.

Ticket Service

The new-generation CAL APP features a passenger-convenience oriented design and provides 14 full services, such as online reservation, ticket purchase, check-in, seat selection, meal selection, robot customer service, and CAL Dynasty Sky Reading Service. The electronic boarding pass is adopted to reduce paper use.Printed boarding passes are made entirely from FSC-certified paper.

Airport Services

Through procuring large-sized bottled beverages, local food ingredients, implementing waste classification and recycling, and strengthening the improvement of energy-saving lighting and energy management, CAL oversees VIP service quality and environmental loads.

Strict Controls over Water Quality on Aircraft

CAL has laid out drinking water treatment processes, adopted controls for pre- and post-flight water refill and disinfection processes to protect the quality of drinking water and prevent resource wastage.

Before water refilling:
  • Strictly select qualified ground handling agents to perform aircraft water filling operations. The water samples shall be sent to go through multiple filtration equipment and chlorination to guarantee good quality.
  • Water samples shall be sent regularly to qualified laboratory for inspection to ensure compliance with national drinking water standards.
  • For stations with high risk of water supply, the aircraft refilling will be conducted in previous station with qualified water standard, or mineral bottled water will be used.

Water supply procedure
  • In a period of refilling, added extra cartridge depending on the operational risks; Activated Carbon Filters were added in the outlet of potable water equipment in the aircraft.
  • Supervise the quality of water supply service strictly to ensure the water supply source meets the standards.
  • Analyze and manage the water consumption of outstations, and reduce unnecessary waste of water resources by appropriately controlling the water supply , thus reducing water consumption, fuel consumption and carbon emissions.

Potable water self-testing and disinfecting of aircraft potable water system:

  • Ahead of other Taiwan’s airlines incorporate environmental management system to water management and audit plan; Regular and random water quality monitoring, water inspection shall be carried out by qualified laboratory.
  • Inspection frequency for disinfect tank and replace filter which are stricter than the manufacturer manual.
  • If the aircraft has on overnight stop in outstations, the aircraft water tank and the remaining water in the pipeline will be drained to avoid bacteria breeding.
  • Perform regular and random water quality monitoring and inspecting every year. If abnormal conditions happened (e.g. water with impurity, polluted water), on-board water supply will be stopped immediately, disinfection operations will be conducted and water samples will be sent for analysis and inspection to ensure the water quality meets national standards.

Passenger Services Waste Management

As waste management of air services involves a wide range of service businesses, CAL has further formed a Passenger Service Waste Task Force in 2019, inviting services, supplies, planning, and quality assurance units, as well as supplier partners in catering and cabin cleaning, to establish a regular communication platform to study international trends of Passenger Services Waste Management and discuss relevant strategies. The Waste Task Force is responsible for three major aspects of waste management, namely, green design, waste reduction, and communication with passengers, with a view to utilizing resources properly, reducing waste and external environmental costs and mid-to-long term compliance risks for air services.

〈 The Aviation Challenge, TAC 〉Video
Principle Waste Management Reduce Single-use Plastics / Packaging Food loss and Waste Management
Prevention
  • Encourage the selection of products with environmental certification (e.g., eco-label, FSC, energy or water saving certified) for procurement applications.
  • Optimize the operating system with the digitalization and paperless procedures for flight operations, passenger / cargo services, and office activities and paperless operations.
  • Purchase non-single use plastic materials and eco-friendly / recyclable products (e.g., wooden stirrers). For short-haul flights, eco-friendly cutlery are provided, featuring wooden spoons and forks packaged in paper pouches. CAL collaborated with suppliers to develop plastic-free paper cups, mitigating the environmental impact during disposal process.
  • Collaborating with suppliers to develop of service items made with recycled materials. For example: Pillow cases made with coffee ground fabrics, and headrest covers made from Recycled PET (RPET).
  • Trial adoption of reusable meal boxes instead of single-use ones for meetings involving non-staffs attendees.
  • Use a precision meal loading system to access and monitor the quantity of meals on board globally, collaborating closely with global catering suppliers to conduct thorough meal quantity checks and accurately determine the required number of meals.
  • Collaborate with well-known restaurant brands to launch co-branded specialty meals and promote in-flight pre-selection meal services through exclusive pre-selected meal packages to increase meal completion rates.
  • Collaborate with catering suppliers to precisely design meal quantity for reducing food waste.
Reduction
  • Opt for the lease model for photocopiers with built-in paper consumption monitoring system to track monthly consumption.
  • Optimize maintenance processes and reduce waste.
  • Precisely plan operational and in-flight services items to reduce cabin weight and waste, also collaborate with catering suppliers to minimize packaging and waste accordingly. For example: Ice cream is now supplied in paper packaging or with wooden sticks instead of plastic containers.
  • Implement the bring-your-own-cup policy in the workplace environment and cancel single-use supplies for meetings.
  • Encourage passengers to bring their own personal items such as headphones and eco-friendly cups and cutlery.
  • Strictly control the operating procedures from the procurement, delivery, and low-temperature storage of food ingredients to loading to reduce food loss.
  • Design recipes with high interoperability between the preferences of passengers in different regions to increase passenger satisfaction and meal completion rate.
  • Regularly review the average food waste per person among VIPs and establish management targets along with corresponding improvement measures.
Reuse
  • Implement matchmaking to increase the industrial waste recycling ratio (e.g., waste plastic barrels and waste lubricants).
  • Repair passenger and cargo transport equipment (e.g., containers / pallet nets etc.) for reuse.
  • Actively seek detoxification methods for hazardous waste to enhance the feasibility of reuse/recycling.
  • Develop and encourage passengers the use of reusable products by passengers to replace single-use items and their packaging, such as foldable platinum silicone cups, eco-friendly chopsticks, slippers in business class and duty-free shopping bags.
  • Uses reusable, recyclable plastic trays and cutlery for passenger catering services and reuse them after thorough disinfection.
  • Develop innovative new meals and maximize food ingredient utilization.
  • Utilize scraps diversely to achieve zero food ingredients waste.
Recycling
  • Waste paper containing confidential and sensitive information is recycled as pulp after shredding and pulping.
  • Waste paper meal boxes are reproduced as pulp after cleaning and recycling.
  • Recycle waste rain covers and plastic wraps derived from cargo services at the TPE station for reuse by manufacturers.
  • Recycle, refine and reuse the waste aviation fuel from the maintenance and repairs operations.
  • Prioritize the use of mixed-material waterproof rain cover made with 40% - 60% recycled materials for cargo services.
  • Continuously adopt garbage bags, plastic cups and salad bowl lids made from 100% recycled PET (RPET).
  • Select suitable retired, retrofitted in-flight service items to reproduce as products for sale, such as aluminum meal service carts and boxes, and eco-friendly travel bags produced with retired life vests.
  • Collaborating with suppliers to modify cabin service and cabin cleaning operations to conduct onboard resource sorting and recycling operations.
  • Require e-commerce platform (e-Mall) partners to use recycled content paper box as packaging.
  • Food waste from meal preparation is provided to pig farms for recycled use.
  • 100% of the waste food oil is provided to oil manufacturers for recycling and processing into biofuel and other products.
Recovery
  • The food waste incinerated in accordance with quarantine regulations and most non-recyclable waste generated from employees are processed with waste to energy (WTE) cogeneration equipment of incineration plants. According to the incinerator's power generation efficiency in 2023, CAL's waste was estimated to generate about 883 MWh of electricity.
  • Keep lobbying Taoyuan Airport authorities for the installation of heat recovery equipment in the incineration plant.

The Flow of Cabin Waste Handling


Onboard Service

  • Reduce Fuel Consumption and Carbon Emission

    CAL is committed to promoting mobile and electronic service processes, reducing paper and aircraft load, and providing lightweight and environmentally friendly services on board, such as portable headsets, environmental friendly head cushions and pillow case to reduce fuel consumption and carbon emissions.

  • Reduce Carbon Footprint

    CAL prioritizes the use of local ingredients, supporting Taiwan and local agriculture while reducing the distance and carbon footprint of food transportation. Embracing the spirit of "sustainability, environmental protection, and locality," CAL leads the global aviation industry in low-carbon and vegetarian trends. It actively promotes a low-carbon dining culture on board, aiming for zero food waste. CAL's services feature high-quality and safe Taiwanese products, including vegetables, fruits, pork, seafood, and poultry, ensuring that passengers enjoy premium meals.

  • Promote the Awareness of Environmental Protection

    Through promoting diverse actions such as providing onboard environmental video broadcast options, environmental slogan printed packaging, eco shopping and invitation for shutting window blinds during the summer season, CAL actively facilitates and promotes green consumption and environmental awareness among the passengers. CAL also communicates the corporate concept and performance of environmental protection with stakeholders through official website and social media in hopes of creating and spreading the awareness of sustainability.

Green Freight

Aside from renewing the fleet, CAL is also committed to improving the overall freight and logistics operational and energy efficiency. Through continually combining the partners from upstream and downstream and supply chain management, CAL actively supports the IATA e-freight paperless initiative and promote mobile and electronic service processes, as well as sustainable management of freight packaging materials. Additionally, it CAL promotes carbon offset and SAF programs with corporate members, striving to improve the overall ecological efficiency of its logistics operations.

Implement Conservation Policies

CAL recognizes that forest and biodiversity conservation contribute to climate stability and the sustainability of agriculture, food, public health, and economics. Moreover, they are key foundations for building global climate and environmental resilience. CAL has implemented the transportation policy of embargoing shark fins and experimental primates, has prohibited the use of protected species as food ingredients in the Groups’ service, has signed the United for Wildlife Transport Taskforce Buckingham Palace Declaration , and also has pledged to lead the Group and supply chain partners to jointly promote the operation of No Net Loss of biodiversity and Zero Deforestation through responsible procurement and supplier management practices. With continuous implementation of CAL’s “ Sustainable Development Best Practice Principles ”, “ Environmental and Energy Policy Statement ”, “ Sustainable Supply Chain Management Policy Statement ”, “ Supplier Code of Conduct ”, and “ Forest and Biodiversity Conservation Commitment ”, we aim to achieve the United Nations Sustainable Development Goals and combat global illegal wildlife trade.

Actions for the Earth