China Airlines has been named the Best Airline in North Asia by Global Traveler, the well-known American travel magazine, again for the ninth time. The Airline Passenger Experience Association (APEX) also named China Airlines the 2022 APEX Five Star Global Airline for the fifth year in a row.
For the Global Traveler “Annual Reader Survey”, entrepreneurs and international business travelers voted on a number of categories including best airline, best airport, best hotel of the year. China Airlines was once again named the “Best Airline in North Asia” for 2021. A poll was conducted by APEX on the TripIt platform to rate airlines out of five stars on five categories such as seat comfort, cabin service, catering, entertainment, and Wi-Fi. Only 22 airlines around the world made the shortlist and China Airlines received the highest possible 5-star rating again. China Airlines continues to elevate its services despite the challenges of COVID-19. International travelers praised the carrier’s introduction of new fleets, expansion of its network, contact-less services and rigorous epidemic prevention measures.
COVID-19 failed to deter China Airlines from its continued pursuit of excellence. A new fleet of the advanced A321neo eco-friendly passenger aircraft was introduced at the end of this year with an emphasis on contactless service, rigorous epidemic prevention measures, and spacious cabin interiors, Premium Business Class has been upgraded with fully-flat seating, the latest personal entertainment system, the largest monitors in its class, high-speed in-flight Wi-Fi and free text messaging services. The 737-800 fleet is now trial-running the all-new Fantasy Sky wireless entertainment system, with formal launch scheduled for next year.
No effort has been spared by China Airlines with respect to epidemic prevention. These efforts included participating in IATA Travel Pass and Affinidi electronic health certification trials, the progressive roll-out of facial recognition kiosks at compatible airports, enhancements to digital pandemic services such electronic health declarations, creation of the “Flysafe Information & Service” section on its website to streamline hotel/taxi bookings and hospital PCR testing services. The COVID-19 vaccination status and PCR screening records of passengers are also vetted in collaboration with the “Digital Proof of Health Platform ” that is now being developed in Taiwan to ensure the safety and convenience of travelers during their journey.
China Airlines received a number of awards in 2021, such as being included in the Dow Jones Sustainability Index - Emerging Market (DJSI Emerging Market), the most authoritative international sustainability index, for 6 consecutive years. Beating its own best record to take 2nd place in the global airline industry, China Airlines became the only transport industry operator in Taiwan to receive the award. It is also the winner of the “Taiwan Corporate Sustainability Award” for 8 consecutive years and the “Sustainability Reporting Gold Award” at the Global Corporate Sustainability Awards. The carrier also received a Silver Class Award in the S&P Global Sustainability Yearbook, inclusion in the FTSE4Good emerging market index and “Taiwan Sustainability Index,” and received a gold award through the “Corporate COVID-019 Task Force.” All of these accolades show how highly regarded China Airlines’ performance has been in every area both domestically and overseas.
At the same time, China Airlines is an active participant in the SkyTeam SkyCare & Protect program through the execution of epidemic prevention and security-related initiatives. Related efforts included the complete online disclosure of travel information, promotion of non-contact services, and more. With the support China Airlines and other airlines in the alliance, SkyTeam, won the gold award at the 2021 International Customer Experience Awards (ICCA).