China Airlines' Pioneering Cargo AI Customer Service Sets New Digital Milestone for Air Logistics in Taiwan
China Airlines, a Taiwan-based carrier, has launched its all-new Cargo AI Customer Service on its website and app. The airlines is now the first air cargo operator in Taiwan to introduce smart customer service powered by generative AI technology. The Cargo AI Customer Service can understand complex questions to provide cargo owners and shipping agents with around-the-clock support. Customers can now keep track of critical logistic movements and enjoy an interactive digital experience that offers greater convenience.
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