ON THE WAY TO ESG
We offer dependable and trustworthy passenger and cargo transport services
Upgraded AI Customer Service
First to launch an upgraded AI customer service system, offering a smarter digital service experience.
Self-developed AI helps the internal customer service center improve quality inspection efficiency, earning the 2024 CSEA Excellent Customer Service Award – Best AI System Application Team.
Introduced a generative AI platform that overcomes the limitations of traditional keyword matching, offering enhanced language comprehension, intelligent response capabilities, and support for multiple languages. It can deeply understand travelers’ diverse and complex inquiries. For those planning a trip, the “AI Customer Service” can also serve as a digital travel concierge, providing attraction recommendations and itinerary suggestions.
Diversified Delivery Services
The first Taiwanese airline to obtain CEIV Pharma certification
Upholding professionalism, our cargo team continues to prioritize safe operations while developing and optimizing specialized cargo positions to enhance capacity for various cargo types and long-haul routes. We are also steadily introducing next-generation, fuel-efficient Boeing 777 freighters. In addition, China Airlines is promoting temperature-controlled container services, establishing end-to-end handling standards for both active and passive temperature-sensitive shipments, and upgrading cold chain facilities across all cargo routes—demonstrating our commitment to providing global customers with diversified and high-quality temperature-controlled air freight services.
Savoring the Flavors of Formosa
Introduce Michelin Green Star to In-Flight Catering with Plant-based Pure Foods
Following the principle of Responsible Consumption and Production, we actively promote low-carbon in-flight meals and a zero food waste culture. From beverages and snacks to bread and hot meals, we prioritize the use of locally sourced Taiwanese ingredients with traceability and international certifications. We also actively collaborate with local food and beverage businesses to support domestic products and foster shared prosperity.
We partner with our suppliers to deliver a greener, more sustainable journey
SAF Collaboration Project
The anticipated SAF procurement in 2025 already fulfills our short-term target of 0.5%
As the first airline in Taiwan to utilize Sustainable Aviation Fuel (SAF) during aircraft ferry flights, China Airlines launched its SAF Collaboration Project in 2024. Through this initiative, we partnered with leading net-zero enterprises—including Hunglin, CTBC Bank, and TSMC—to advance toward a major milestone in SAF commercialization.
In 2025, China Airlines further signed a Memorandum of Understanding with Formosa Petrochemical Corporation to procure over 2,500 tons of domestically produced SAF, certified under the ISCC CORSIA international standard, strengthening local feedstock sourcing and technological development capabilities.
Eco-Friendly and Stylish In-Flight Amenity Kit
Voted by readers of PAX International, China Airlines won Best Business Class Amenity Asia and Best Premium Economy Class Amenity Asia.
China Airlines has collaborated with renowned brands such as MOSCHINO, Roots, and Moroccanoil to create environmentally friendly travel kits. From the design of the bag and its contents to the packaging materials, every detail reflects a commitment to sustainability.
The kits incorporate recycled plastic materials in the bag itself, as well as in the bottles of personal care products, eye masks, combs, and luggage tags. Toothbrushes are made from wheat-based materials, while the pouches for personal care items use PLA (polylactic acid), and the outer packaging of the kits is made from CPE biodegradable plastic.
Additionally, the paper belly bands, wax paper packaging for dental kits, kraft boxes for earplugs, and paper cards are all made from FSC-certified materials sourced from legally and responsibly managed forests—reducing waste generation and minimizing the environmental impact of both the products and their packaging.
Achieving Zero Food Waste in the Park
From August to December 2024, 3.6 metric tons of food waste were processed and repurposed.
China Airlines invested in two commercial food waste machines in mid-2024, which have been in operation since August 1, effectively handling food waste generated in the park. This commercial food waste machine employs heating, dehydration, and grinding methods for processing, as opposed to traditional enzyme degradation or chemical decomposition techniques. This approach further reduces environmental impact, and the process generates almost no odor. The food waste residue after processing is reduced by approximately 90% in volume compared to the original food waste. It is primarily used for on-site composting and horticultural soil enhancement, achieving 100% circularity with zero waste and fully supporting the goals of waste reduction and resource optimization.
We are committed to promoting community inclusion to achieve sustainable shared prosperity
Sports Promoter- Charity Sports Camps
The Social Return on Investment (SROI) for the 2024 Public Welfare Baseball Camp reached 8.81, meaning that every 1 NT dollar invested generated 8.81 NT dollars in social benefits.
China Airlines aims to leverage its core business to support local education and international development. In 2024, it collaborated with Taiwan’s local brand Sports Master to organize four charity sports camps covering basketball, baseball, table tennis, and badminton. Through integrated marketing efforts, the program enhances sponsorship effectiveness and strengthens local community ties. In 2024, China Airlines’ total corporate social responsibility investment reached NT$6.2 million.
Civic Collaboration to Co-Create an Ecological Journey
The reforestation project has received certification under the Forest Stewardship Council (FSC) Sustainable Forest Management standards
China Airlines has adopted 5.25 hectares of forest land in Nanzhuang, Miaoli, collaborating with the local Saisiyat Tribe on reforestation and nurturing efforts. A total of 4,250 native Taiwania trees (Taiwania cryptomerioides) were planted. We also support sustainable tourism by engaging the Saisiyat Tribe to maintain the Jiali Mountain Trail.
In 2025, China Airlines further invited business partners to explore these hidden gems, aiming to inspire and raise awareness of sustainability. This initiative embodies the Satoyama spirit, leveraging collective efforts to achieve a sustainable vision that benefits society, the economy, and forest resource conservation.
2025 CI Marathon: The Starry Night Run
Stay tuned… See you in October!
China Airlines will host a running event on Saturday, October 11, at Dajia Riverside Park in Taipei. The event features a half marathon (21K), a fun run (10K), and a family run (5K). We have invited charity groups, including runners with disabilities and their guides, to join the celebration.
The event emphasizes environmental sustainability, with all race memorabilia made from eco-friendly materials to reflect our commitment to sustainability. Combining health and entertainment, music refreshment stations will be set up along the course. After the race, a music party featuring DJ Elvis Lin, 9m88, Cosmos People, and the Won Fu band will take place, creating a memorable event that blends charity, environmental consciousness, and fun.
THE EARTH IS OUR BUSINESS
China Airlines considers environmental sustainability as an operational priority, and is thus taking initiatives in promoting energy conservation, carbon reduction, and environmental management operations. We will be implementing specific environmental principles and policies to ensure our compliance with UN's Sustainable Development Goals (SDGs) and to strive for a sustainable future.
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